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OBJECTIVE:
MFB is a producer of wholesome snack foods that are sold nationwide to distributors and retail stores.  Over the past year MFB has experienced many successes and outgrew the capacity of their phone system.  MFB began to research alternative phone systems that would provide employees with flexibility when traveling, more efficient communication, and the ability to meet the future growth of the company.  Joe Allen, Director of IT at MFB stated, “We were seeking a phone system that would meet the growing needs of our company and provide a more efficient means to communicate.”

CHALLENGE:
MFB’s current phone system was an ESI IVX X-Class Digital Phone System that was running out of capacity to meet the company’s needs.  The ESI IVX X-Class phone system had one more expansion slot available before it would have been at full capacity, halting growth.  A decision had to be made whether to continue investing in the ESI phone system or to find a new solution that had the capacity to grow with the company’s current and future needs.

SOLUTION:
The decision was made to find a new solution to invest in that would not only provide more capacity but facilitate growth through improved efficiency.  MFB selected the Switchvox SMB AA300 product to accomplish just that.  With Switchvox, MFB can expand up to 150 extensions.  There were many other benefits gained in the transition such as softphone capability, voicemail to email, and presence.  MFB can now offer traveling staff a softphone to continue working through the Switchvox system without incurring long distance charges or requiring a separate phone number.

Joe Allen said, “SDTEK was chosen as the Switchvox vendor because they provided personable service while providing a quick install.  The Switchvox SMB is a great phone system that worked exactly as described and shown during the sales cycle.”

RESULT:
Since deploying Switchvox, MFB has increased the overall efficiency of it operations.  The staff can be more accessible and therefore more productive.  By having the increased capacity, all of MFB’s staff can now have a phone.  MFB has now formed a strategic partnership with SDTEK for phone and data solutions with an unlimited ability to grow.  When asked what would you tell others with considering to do business with SDTEK? Joe Allen said, “Go for it!  Their solutions and services are unmatched.”


About SDTEK
SDTEK has been helping companies save money and reduce technology cost since 2007.  We have developed a vast network of vendor relationships to leverage the best in class products and services to help our clients succeed.  If you would like to learn more about SDTEK or receive a free, no obligation assessment of your phone system or technology infrastructure, contact us at 866-957-3835.