How to Pick an IT Support Company to Support Your Business

Scott Starost • Jun 22, 2017

Choosing the right IT services company to fit your business’s needs can be a daunting task. There are several things to consider, including accuracy, partnership, helpfulness, promptness, and more. Whether you run a small business or a very large corporation, you’ll need a company that understands your business goals and works hard to help you achieve them. Here are some questions to ask yourself before making the decision.

Does the Company Have Quick Response Times?

One of the most important things you can ask a business IT support company is how quickly they respond when you experience an issue. If your website crashes or your file server stops functioning, every passing minute is a loss of revenue and a hit to your business’s reputation. You should never have to call or email your IT support provider multiple times to get a response. In fact, the IT support provider you choose should immediately go to work on your issue to get you back up and running with as little downtime as possible. We ask our clients to measure our “ Promptness ” to keep us honest on how we are delivering our services.

Is their Support Scalable?

Chances are good that you want to see your company grow over time, and with that growth comes the need to expand your IT department. When you choose a managed IT support provider, it’s important to ensure that the services they offer will scale right along with your business. With some companies, you may need to pay additional fees to change the services you receive. It can take some time to put those changes into place. Make sure you take the time to ask about the costs involved and find out well in advance how long it would take to scale their services up or down per your needs.

Do They Offer a Variety of Services?

Not every IT support company offers similar services. Some focus primarily on disaster recovery or phone support, but others will fully manage your IT department. If you are going to outsource your IT department to save money, consider choosing a company that offers you a comprehensive package. For example, things like Virtual CIO consulting, managed security services, and even experience with helping businesses move aspects of their business to the cloud can make your day-to-day operations far more productive. With all of this in mind, choose a company that will allow you to create a customized service plan that fits your budget and your needs.

Are Their Current Clients Satisfied?

One of the best ways to make sure you’re making the good decision is to learn about the prospective IT Support company from their present and past clients. You can do much of this research online, where you’ll find unbiased reviews of the services offered. In addition, great business IT support and services companies will provide you with testimonials and case studies of their success. If a company you’re considering has a less-than-stellar reputation with their clients, you may want to look elsewhere for your IT support.

Do They Offer A Guarantee?

There are not too many business IT services companies that will put their money where their mouth is. The few managed it support companies that have perfected their service delivery are able to guarantee results. These IT support companies have put the time in to hone their internal processes, document their client’s business systems and cloud services, and they do it very well. Consistent service delivery equals consistent results with happy clients. At SDTEK, we offer a 90-Day Unconditional 100% Money Back Guarantee.

Putting your IT needs in the hands of a new company can be challenging, to say the least. By taking the time to fully understand what each company offers in terms of services, response times, scalability, customer satisfaction, and guarantees, you can simplify the decision-making process and put your business IT support in more capable hands. At SDTEK, we utilize an independent 3rd party to survey our clients to grade our service on accuracy, partnership, helpfulness, and promptness. We listen to our clients and are always focused on perfecting our service offerings.

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Editor's Note: This post was originally published in February 2017 and has been completely revamped and updated for accuracy and comprehensiveness.
Fort Wayne Indiana downtown
05 Jan, 2024
In an era where digital transformation is at its peak, businesses are increasingly vulnerable to cyber threats in Fort Wayne, Indiana. With cybercriminals becoming more sophisticated, local companies must avoid these threats to safeguard their digital assets. As cybersecurity experts, SDTEK is dedicated to helping Fort Wayne businesses fortify their defenses against these ever-evolving threats. Understanding the Cyber Threat Landscape in Fort Wayne Like many thriving urban areas, Fort Wayne is home to a diverse range of businesses. The variety of enterprises here makes the city a vibrant economic hub, from bustling tech startups to established manufacturing companies. However, this diversity also makes the area a target for cybercriminals. The most common threats include phishing attacks, ransomware, data breaches, and malware. Small and medium-sized businesses (SMBs) are particularly vulnerable, often due to limited IT security resources. Recognizing these threats is the first step in building an effective defense strategy. Why Cybersecurity Matters More Than Ever for Local Businesses The consequences of cyber attacks can be devastating. They can lead to financial loss, damage to reputation, and legal implications if customer data is compromised. In today's interconnected world, the fallout from a security breach can extend far beyond the immediate damage, impacting customer trust and business continuity. Tailored Cybersecurity Strategies for Fort Wayne Businesses At SDTEK, we understand that there is no one-size-fits-all solution to cybersecurity. This is why we offer customized security strategies that cater to the specific needs of Fort Wayne businesses. Our approach includes: Risk Assessment: Evaluate your business's particular risks, considering factors unique to your industry and operational model. Employee Training: Empowering your staff with knowledge and best practices to recognize and prevent potential cyber threats. Implementing Robust Security Measures: This includes firewalls, anti-virus software, and secure Wi-Fi networks tailored to your business's specific needs. Regular Monitoring and Updates: Continuously monitor for threats and keep your security systems up-to-date to combat new and emerging threats. Best Practices for Cyber Hygiene In addition to tailored strategies, there are general best practices that every business in Fort Wayne can implement: Regularly update software and systems to patch vulnerabilities. Use strong, unique passwords and consider multi-factor authentication. Regularly back up data and store it securely. Establish a clear policy for handling sensitive data. Collaboration and Continuous Learning Cybersecurity is not a one-time effort but a continuous process. Collaboration between businesses and cybersecurity experts like SDTEK is crucial. We encourage Fort Wayne businesses to engage in local cybersecurity forums and workshops to stay informed about the latest threats and defenses. Conclusion In Fort Wayne, staying ahead of cyber threats is essential for the longevity and success of your business. By understanding the risks, implementing tailored strategies, and practicing good cyber hygiene, local businesses can significantly reduce their vulnerability to cyber-attacks. At SDTEK, we are committed to partnering with you in this journey, providing the expertise and support you need to protect your digital assets and thrive in a digital-first world. For more insights and assistance on cybersecurity solutions tailored for your Fort Wayne business, contact SDTEK . Your digital safety is our priority.
06 Dec, 2023
In today's digital landscape, cybersecurity is paramount to protect sensitive business information from falling into the wrong hands. As a business owner, you understand the value of securing your data and safeguarding your reputation. That's where dark web monitoring comes into play. What is Dark Web Monitoring? The dark web is a hidden part of the internet where illegal activities often take place, including the buying and selling of stolen data. Dark web monitoring involves scanning the dark web to identify any instances of your business's compromised information being traded or sold. By monitoring these underground networks, you gain valuable insights and can take immediate action to mitigate potential risks. Key Features and Benefits Real-time Alerts: Dark web monitoring provides real-time alerts, notifying you the moment your business's data appears on the dark web. This allows you to respond swiftly and take the necessary steps to protect your sensitive information. Comprehensive Coverage: Dark web monitoring casts a wide net across various dark web platforms, ensuring comprehensive coverage. It searches for mentions of your business, compromised credentials, financial information, and other sensitive data that may have been exposed. Access to an Expert Support Team: With dark web monitoring, you're not alone in the fight against cyber threats. You have access to an expert support team that can guide you through the process, answer your questions, and provide recommendations to strengthen your cybersecurity posture. Addressing Misconceptions Misconception 1: Dark web monitoring is only necessary for large businesses. Cybercriminals do not discriminate based on business size. Any organization, regardless of its scale, can become a target. Small businesses are particularly vulnerable as they often lack the robust security infrastructure that larger enterprises may have. Dark web monitoring is essential for all businesses, regardless of their size, to proactively protect their data. Misconception 2: Dark web monitoring is too technical to understand. While dark web monitoring may involve technical processes, the service providers are equipped to simplify the complexities for you. They will guide you through the setup, explain the monitoring process, and provide actionable insights in a user-friendly manner. You don't need to be a cybersecurity expert to benefit from dark web monitoring. Misconception 3: Dark web monitoring is expensive. The cost of dark web monitoring is a fraction of the potential financial and reputational damage that a data breach can cause. It's an investment in the security and longevity of your business. Additionally, many service providers offer flexible pricing options to suit different business needs, making it an affordable solution for businesses of all sizes. Conclusion As a business owner, the protection of your data is essential for the continuity and success of your organization. Dark web monitoring offers a proactive approach to cybersecurity, enabling you to identify and respond to potential threats swiftly. By leveraging real-time alerts, comprehensive coverage, and the support of experts, you can safeguard your sensitive information, maintain customer trust, and protect your business from reputational damage. Don't wait until it's too late. Invest in dark web monitoring to stay one step ahead of cybercriminals and gain the peace of mind you deserve. Your business's security is worth it.
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