Monthly Archives: March 2016

In our last two blog posts we discussed how to assess your IT support needs and how to decide if you should hire an IT support technician as an employee or outsource to a company.  In this week's blog we will explore the different types of IT support models. Photo by Highways England, used with permission...

Photo used with permission under CC License Last week, in our blog "Does My Company Really Need IT Support?" we discussed how to determine if your company needs a Help Desk or IT Support, sometimes referred to as Managed IT Services. If you concluded that you do need some kind of help desk you now have to...

Photo by Michael Coté Used with permission under CC license Have you ever asked if your company should have helpdesk IT support? Chances are that if you are asking the question then the answer is probably "yes".  The reason is that clearly support issues have become prevalent enough to make you aware of them and have become...