Benefits of Using a Managed IT Services Helpdesk

Monica Morris • Oct 17, 2018

Organizations of all sizes values efficiency. But not all have the resources to maintain a reasonable efficiency. While technology has made the business process easier, the systems created to handle different departmental responsibilities may be too large for a small business to manage effectively.  This is because of the time and financial investments that a business has to make to keep such systems functional. It is for this reason that your business may need the services of a managed IT service helpdesk.

Not sure if managed IT helpdesk is right for your business?

Let us take a look at the benefits of such service below:

 1. Lower IT Costs

One of the biggest benefits of outsourcing your helpdesk is having a lower IT cost. You won’t need to purchase new IT facilities or hire more staff that you may not need in the long run. Rather, you pay for exactly what you use.

2. Safety and Business Continuity

In case of fire, hurricane and other natural disasters that may require a temporary business shut down your helpdesk will remain available to your customers if you use an outsourced service. If you don’t use an outsource helpdesk, every aspect of your business will shut down leaving your customers dissatisfied with your business and you may lose credibility. This is especially true if you operate a time-critical business.

3. Reduced Labor Cost

Do you know how costly it can be to hire highly certified and experienced IT technicians? It will definitely take a large chunk of your budget. Moreover, calling in sick, turnovers, and regular training will further increase your expenditure. With a managed IT helpdesk, you don’t have to worry about these problems. Managed helpdesk helps you enjoy the services of technicians that may be too costly for your small business.

4. Excellent Service and Advanced Technology

Technology advances at a very fast pace and new innovations emerge every day. Third-party helpdesk service providers always stay up-to-date with new information and innovations in the industry. This allows your business to benefit from new technology services and help enhance the day to day business functions. So, with outsourced helpdesk, you will be among the first few to enjoy any new innovation at no additional cost.

5. Productivity

Managed helpdesk helps business lighten their technology workloads. The time you free up by hiring a managed service helpdesk can be channeled into other important tasks such business growth and development. This will lead to an increase in productivity for your business as your staff can now focus on their core responsibilities.

6. Higher Efficiency

IT is usually the core business of managed IT service helpdesks. All their time and resources go into IT management. This is why managed helpdesk can render excellent IT services that your in-house team may not be able to match due to having other responsibilities.

7. Improved Competitiveness

Big organizations can afford to hire experienced and highly-skilled in-house team of IT specialists. With this resource, they can easily muscle out small businesses that attempt to compete with them. A managed helpdesk can create a level playing field for small business to compete with big businesses.

In Conclusion

A managed helpdesk can serve both your customers and your employees. You will get the best service from qualified experts as if they are your staff at a lower cost. The earlier you switch to a managed service IT helpdesk, the better for your company. You don’t want to keep spending more on your in-house IT helpdesk and getting less from it.

To learn more about the managed it service offerings with SDTEK and how they can benefit your organization, please feel free to give us a call today.

Fort Wayne Indiana downtown
05 Jan, 2024
In an era where digital transformation is at its peak, businesses are increasingly vulnerable to cyber threats in Fort Wayne, Indiana. With cybercriminals becoming more sophisticated, local companies must avoid these threats to safeguard their digital assets. As cybersecurity experts, SDTEK is dedicated to helping Fort Wayne businesses fortify their defenses against these ever-evolving threats. Understanding the Cyber Threat Landscape in Fort Wayne Like many thriving urban areas, Fort Wayne is home to a diverse range of businesses. The variety of enterprises here makes the city a vibrant economic hub, from bustling tech startups to established manufacturing companies. However, this diversity also makes the area a target for cybercriminals. The most common threats include phishing attacks, ransomware, data breaches, and malware. Small and medium-sized businesses (SMBs) are particularly vulnerable, often due to limited IT security resources. Recognizing these threats is the first step in building an effective defense strategy. Why Cybersecurity Matters More Than Ever for Local Businesses The consequences of cyber attacks can be devastating. They can lead to financial loss, damage to reputation, and legal implications if customer data is compromised. In today's interconnected world, the fallout from a security breach can extend far beyond the immediate damage, impacting customer trust and business continuity. Tailored Cybersecurity Strategies for Fort Wayne Businesses At SDTEK, we understand that there is no one-size-fits-all solution to cybersecurity. This is why we offer customized security strategies that cater to the specific needs of Fort Wayne businesses. Our approach includes: Risk Assessment: Evaluate your business's particular risks, considering factors unique to your industry and operational model. Employee Training: Empowering your staff with knowledge and best practices to recognize and prevent potential cyber threats. Implementing Robust Security Measures: This includes firewalls, anti-virus software, and secure Wi-Fi networks tailored to your business's specific needs. Regular Monitoring and Updates: Continuously monitor for threats and keep your security systems up-to-date to combat new and emerging threats. Best Practices for Cyber Hygiene In addition to tailored strategies, there are general best practices that every business in Fort Wayne can implement: Regularly update software and systems to patch vulnerabilities. Use strong, unique passwords and consider multi-factor authentication. Regularly back up data and store it securely. Establish a clear policy for handling sensitive data. Collaboration and Continuous Learning Cybersecurity is not a one-time effort but a continuous process. Collaboration between businesses and cybersecurity experts like SDTEK is crucial. We encourage Fort Wayne businesses to engage in local cybersecurity forums and workshops to stay informed about the latest threats and defenses. Conclusion In Fort Wayne, staying ahead of cyber threats is essential for the longevity and success of your business. By understanding the risks, implementing tailored strategies, and practicing good cyber hygiene, local businesses can significantly reduce their vulnerability to cyber-attacks. At SDTEK, we are committed to partnering with you in this journey, providing the expertise and support you need to protect your digital assets and thrive in a digital-first world. For more insights and assistance on cybersecurity solutions tailored for your Fort Wayne business, contact SDTEK . Your digital safety is our priority.
06 Dec, 2023
In today's digital landscape, cybersecurity is paramount to protect sensitive business information from falling into the wrong hands. As a business owner, you understand the value of securing your data and safeguarding your reputation. That's where dark web monitoring comes into play. What is Dark Web Monitoring? The dark web is a hidden part of the internet where illegal activities often take place, including the buying and selling of stolen data. Dark web monitoring involves scanning the dark web to identify any instances of your business's compromised information being traded or sold. By monitoring these underground networks, you gain valuable insights and can take immediate action to mitigate potential risks. Key Features and Benefits Real-time Alerts: Dark web monitoring provides real-time alerts, notifying you the moment your business's data appears on the dark web. This allows you to respond swiftly and take the necessary steps to protect your sensitive information. Comprehensive Coverage: Dark web monitoring casts a wide net across various dark web platforms, ensuring comprehensive coverage. It searches for mentions of your business, compromised credentials, financial information, and other sensitive data that may have been exposed. Access to an Expert Support Team: With dark web monitoring, you're not alone in the fight against cyber threats. You have access to an expert support team that can guide you through the process, answer your questions, and provide recommendations to strengthen your cybersecurity posture. Addressing Misconceptions Misconception 1: Dark web monitoring is only necessary for large businesses. Cybercriminals do not discriminate based on business size. Any organization, regardless of its scale, can become a target. Small businesses are particularly vulnerable as they often lack the robust security infrastructure that larger enterprises may have. Dark web monitoring is essential for all businesses, regardless of their size, to proactively protect their data. Misconception 2: Dark web monitoring is too technical to understand. While dark web monitoring may involve technical processes, the service providers are equipped to simplify the complexities for you. They will guide you through the setup, explain the monitoring process, and provide actionable insights in a user-friendly manner. You don't need to be a cybersecurity expert to benefit from dark web monitoring. Misconception 3: Dark web monitoring is expensive. The cost of dark web monitoring is a fraction of the potential financial and reputational damage that a data breach can cause. It's an investment in the security and longevity of your business. Additionally, many service providers offer flexible pricing options to suit different business needs, making it an affordable solution for businesses of all sizes. Conclusion As a business owner, the protection of your data is essential for the continuity and success of your organization. Dark web monitoring offers a proactive approach to cybersecurity, enabling you to identify and respond to potential threats swiftly. By leveraging real-time alerts, comprehensive coverage, and the support of experts, you can safeguard your sensitive information, maintain customer trust, and protect your business from reputational damage. Don't wait until it's too late. Invest in dark web monitoring to stay one step ahead of cybercriminals and gain the peace of mind you deserve. Your business's security is worth it.
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