Cliniqa Corporation, another successful Switchvox business phone system installation

Scott Starost • Apr 08, 2016

Who is Cliniqa Corporation?

For over 30 years, CLINIQA has earned an enviable track record within the IVD industry by manufacturing and marketing high-quality products, designed to improve the accuracy of diagnostic tests. CLINIQA operates from facilities in San Diego County in Southern California.  Cliniqa currently employs more than 100 people.

In late 2014, Cliniqa Corporation was searching for a replacement phone system for their corporate office. They knew they wanted a Voice over IP PBX. They wanted the opportunity in the future to utilize VoIP service as a means to reduce telecommunication costs.

The Existing Business Phone System Challenges

  • Their existing business telephone system was showing its age.
  • They could only find used replacement parts.
  • The technicians who supported the hardware were hard to find.
  • When technicians were found, the support costs were escalating.

They reached out to Digium to find an established reseller in San Diego that had experience working with clients with over 100 phones. That is how Cliniqa was introduced to SDTEK. It just so happened to be that both Cliniqa and SDTEK are located in San Marcos, CA.

The VoIP Phone System Solution for Cliniqa

During the sale process, Cliniqa was acquired by another company.  The home office had installed a Shoretel PBX and Cliniqa was instructed to entertain Shoretel as a possible option  Ultimately they settled on Digium’s Switchvox in the fall of 2015. Switchvox offered better functionality, ease-of-use, ease-of-management and competitive pricing. In addition, Cliniqa enjoyed the idea of working with a local partner.

We planned the installation of the phone system in December during a period when Cliniqa was closed. When the staff returned from the holiday break we scheduled group training on the new phone system.  We also had technicians onsite during the first day of live use. At SDTEK, we want to make sure that the transition is as smooth as possible.

 You can find a client review of our performance here:  https://goo.gl/5zlB4h

Fort Wayne Indiana downtown
05 Jan, 2024
In an era where digital transformation is at its peak, businesses are increasingly vulnerable to cyber threats in Fort Wayne, Indiana. With cybercriminals becoming more sophisticated, local companies must avoid these threats to safeguard their digital assets. As cybersecurity experts, SDTEK is dedicated to helping Fort Wayne businesses fortify their defenses against these ever-evolving threats. Understanding the Cyber Threat Landscape in Fort Wayne Like many thriving urban areas, Fort Wayne is home to a diverse range of businesses. The variety of enterprises here makes the city a vibrant economic hub, from bustling tech startups to established manufacturing companies. However, this diversity also makes the area a target for cybercriminals. The most common threats include phishing attacks, ransomware, data breaches, and malware. Small and medium-sized businesses (SMBs) are particularly vulnerable, often due to limited IT security resources. Recognizing these threats is the first step in building an effective defense strategy. Why Cybersecurity Matters More Than Ever for Local Businesses The consequences of cyber attacks can be devastating. They can lead to financial loss, damage to reputation, and legal implications if customer data is compromised. In today's interconnected world, the fallout from a security breach can extend far beyond the immediate damage, impacting customer trust and business continuity. Tailored Cybersecurity Strategies for Fort Wayne Businesses At SDTEK, we understand that there is no one-size-fits-all solution to cybersecurity. This is why we offer customized security strategies that cater to the specific needs of Fort Wayne businesses. Our approach includes: Risk Assessment: Evaluate your business's particular risks, considering factors unique to your industry and operational model. Employee Training: Empowering your staff with knowledge and best practices to recognize and prevent potential cyber threats. Implementing Robust Security Measures: This includes firewalls, anti-virus software, and secure Wi-Fi networks tailored to your business's specific needs. Regular Monitoring and Updates: Continuously monitor for threats and keep your security systems up-to-date to combat new and emerging threats. Best Practices for Cyber Hygiene In addition to tailored strategies, there are general best practices that every business in Fort Wayne can implement: Regularly update software and systems to patch vulnerabilities. Use strong, unique passwords and consider multi-factor authentication. Regularly back up data and store it securely. Establish a clear policy for handling sensitive data. Collaboration and Continuous Learning Cybersecurity is not a one-time effort but a continuous process. Collaboration between businesses and cybersecurity experts like SDTEK is crucial. We encourage Fort Wayne businesses to engage in local cybersecurity forums and workshops to stay informed about the latest threats and defenses. Conclusion In Fort Wayne, staying ahead of cyber threats is essential for the longevity and success of your business. By understanding the risks, implementing tailored strategies, and practicing good cyber hygiene, local businesses can significantly reduce their vulnerability to cyber-attacks. At SDTEK, we are committed to partnering with you in this journey, providing the expertise and support you need to protect your digital assets and thrive in a digital-first world. For more insights and assistance on cybersecurity solutions tailored for your Fort Wayne business, contact SDTEK . Your digital safety is our priority.
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