Should, at any time during the first 90 calendar days of service, you become dissatisfied by our service for any reason you may terminate your service and receive a complete refund on ALL service fees paid*.
The only thing we ask is that you inform us, in writing (email will do). We would ask that you include the reason for the request so we can learn and improve on our services. On the next business day after receipt, we will perform the following actions:
- If you are a manageTEK® customer will remove any and all software, such as our remote maintenance and monitoring tool and our anti-virus software, from your systems.
- If you are a secureTEK® BDR customer, we will stop backing up your protected devices to our onsite BDR appliance as well as to our secure cloud storage. We will need access to your server room so we may recover our BDR appliance and remove our backup software from your backed-up devices.
- For secureTEK® Security customers we will terminate the Cyber Security Training and pick up our security appliance from your facility (please make arrangements to replace this appliance or you may lose access to the internet).
- If you are a cloudTEK® customer we will re-direct your mail records (MX) to the server or service of your choice.
Once we have terminated the requested service and have recovered any hardware we will issue a refund equivalent to the amount received by us for the services, including the amount paid as a one-time fee to implement the terminated services (the “onboarding” project).
*Unfortunately, we cannot extend our guaranty to include other projects and hardware such as the installation of any server, workstation, wireless access point nor any software not directly related to our monthly service offerings. However, you will retain full possession and use of any project items.