Managed IT Services

manageTEK™

We take pride in simplifying IT

Meet manageTEK™, our managed IT services offering. We take care of your technical needs so your staff can remain free to focus on their core responsibilities. Whether you are the Director of IT, Office Manager or owner that is tackling the day-to-day level one support tasks, your time should be spent focusing on the critical areas of your business that truly requires your skill set. Our Managed helpdesk offering provides the extra hands needed to free you up to be successful at what you need to be doing. Partner with SDTEK as your managed IT services provider and watch your business grow.


We bring a sophisticated & specialized boutique level of service to our clients

We do not try to fit you into a prepackaged user or device plan. We simply figure out what your needs are and create a customized plan to fit those needs. Whether that is providing a fully outsourced helpdesk or complementing an internal team member, we are here to help. You are not just another number to us.

Our clients enjoy the following additional IT Support benefits:

>> Availability We are here when you need us. Our standard hours are 6 AM to 6 PM. We also always have someone on call.

>> Entrepreneur Mindset – Our support team is trained to look at technical issues as if they were the business owner.

>> Interest – We are always looking to provide a return on your investment when you do business with us.

>> Communication – Setting proper expectations and then meeting them is the only way.

You also will receive:

– A Fair Service Level Agreement
– Discounted project labor
– Honest and friendly technicians that care about your success

Would you like all of the conveniences of an in-house IT department without the additional expense? Take advantage of our fully-inclusive IT solution without the hassle of hiring the staff or financial requirements. We have designed our Managed Helpdesk service to be an extension of your business to support your staff and technology.


Our Managed Helpdesk provides the following IT Services:

  • Onsite Support
  • Remote Support via remote access, phone, email, chat
  • 24x7x365 network, server, PC, Mac, monitoring, alerting & management
  • Employee onboarding / offboarding assistance
  • New PC setup tasks
  • Network Support
  • Monthly reporting on services provided
  • Quarterly client heartbeat meetings

 

With SDTEK, you will have around-the-clock access to experienced IT professionals who can take care of any problem.

Get the comfort in knowing that your businesses technology is being looked after 24×7. Our Remote Monitoring & Management service is just that, we take the guesswork out of managing your IT infrastructure through real-time monitoring, alerting, auditing, and comprehensive on-demand reporting.

In addition, our mobile device management capabilities and fully managed antivirus can provide the security controls needed to protect your organization from both external and internal threats and insure regulatory compliance.


Here are the key benefits:

  • Improved hardware and network performance
  • Superior protection against security threats
  • Fully managed online backups
  • Minimized system downtime increasing employee productivity
  • Fewer costly onsite service calls

 

We believe that our clients shouldn’t have to concern themselves with searching for the best piece of hardware or software. Instead, we take care of the headache of finding the best product and price. We ensure our clients get the products they need on time and within budget just like an internal IT department would do.

Additionally, when you are licensing software, understanding the terms and services from the different vendors can be extremely difficult to understand. This is another reason why we will assist you in all your technology procurement needs.


Our Managed Procurement provides the following services:

  • Product research
  • Purchasing products
  • Distributing and placement of products
  • Electronic waste removal service

SDTEK ensures that you are only one call away from your needed technology at the best price and easiest installation.


When It Comes To Accuracy, Partnership, Helpfulness, and Promptness...

We ask our clients to measure us on these 4 key metrics on a quarterly basis to consistently provide a first class experience.

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What is the Managed Services Trustmark?

The CompTIA Managed Services Trustmark is a vendor neutral, business-level credential, designed to qualify and differentiate organizations providing remote IT services via a managed service business model. This credential identifies the MSPs that demonstrate a commitment to providing managed services in a competent manner and strive toward industry best practices. It serves as a reference to the quality of the services these companies provide and the commitment they make to their clients. To receive the CompTIA Managed Services Trustmark, an IT service organization must agree to a code of conduct, provide customer references, and submit an application covering a detailed list of criteria.

The CompTIA Managed Services Trustmark was developed through an initiative in the CompTIA Managed Services Community, constructed and validated by members of this collaborative peer group of experienced industry experts.


Why Contract with a Trustmark Holder?

Organizations that carry the CompTIA Managed Services Trustmark have demonstrated their ability to properly support your business needs. To obtain this esteemed credential, our organization committed to an industry “Code of Conduct,” and underwent an assessment provided by a vendor-neutral industry association, which assures that we adhere to the highest business standards in all of our day-to-day activities.

The CompTIA Managed Services Trustmark offers our clients peace of mind, knowing that we employ industry best practices and tools to keep your business systems up and running. It also confirms our commitment to quality, assuring our customers that we have what it takes to help them succeed.


About CompTIA

CompTIA is the voice of the world’s information technology (IT) industry. As a non-profit trade association advancing the global interests of IT professionals and companies, we focus our programs on four main areas: education, certification, advocacy and philanthropy.


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