With SDTEK’s® manageTEK™ IT support solution, we take care of your technical needs so your staff can remain free to focus on their core responsibilities. Whether you are the Director of IT, Office Manager or owner that is tackling the day-to-day level one support tasks, your time should be spent focusing on the critical areas of your business that truly requires your skill set. Our Managed help desk offering provides the extra hands needed to free you up to be successful at what you need to be doing. Partner with SDTEK and watch your business grow.
Would you like all of the conveniences of an in-house IT department without the additional expense? Take advantage of our fully-inclusive IT solutions without the hassle of hiring the staff or financial requirements. We have designed our manageTEK help desk service to be an extension of your business to support your staff and technology.
- Onsite tech support
- Remote support via remote access, phone, email, chat
- 24x7x365 network, server, PC, mac, monitoring, alerting & management
- New employee on-boarding
- New PC setup tasks
- Monthly reporting on services provided
- Quarterly client heartbeat meetings
Get the comfort in knowing that your businesses technology is being looked after 24×7. Our Managed Maintenance service is just that, we take the guesswork out of managing your IT infrastructure through real-time monitoring, alerting, auditing, and comprehensive on demand reporting.
In addition, our mobile device management capabilities and fully managed antivirus can provide the security controls needed to protect your organization from both external and internal threats and insure regulatory compliance.
- Improved hardware and network performance
- Superior protection against security threats
- Fully managed online backups
- Minimized system downtime increasing employee productivity
- Fewer costly onsite service calls
Managed IT Procurement Services
We believe that our clients shouldn’t have to concern themselves with searching for the best piece of hardware or software. Instead, we take care of the headache of finding the best product and price. We ensure our clients get the products they need on time and within budget just like an internal IT department would do.
Additionally, when you are licensing software, understanding the terms and services from the different vendors can be extremely difficult to understand. This is another reason why we will assist you in all your technology procurement needs.
- Product research
- Purchasing products
- Distributing and placement of products
- Electronic waste removal service
Our clients enjoy the following additional benefits:
- A fair Service Level Agreement
- Discounted project labor
- Discounted hardware and software
- Honest and friendly technicians that care about your success
- We are a carry a CompTIA Managed Services Trustmark*
*Organizations that carry the CompTIA Managed Services Trustmark have demonstrated their ability to properly support your business needs. To obtain this esteemed credential, our organization committed to an industry “Code of Conduct,” and underwent an assessment provided by a vendor-neutral industry association, which assures that we adhere to the highest business standards in all of our day-to-day activities.
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About SDTEK IT Services
At SDTEK, we do not try to fit you into a prepackaged user or device plan. We simply figure out what your needs are and create a customize plan to fit those needs. Whether that is providing a fully outsourced help desk, simply remotely monitoring and managing your infrastructure or conducting a technology audit to determine a the health of your technology, we are here to help. You are not just another number to us.