What Makes a Helpdesk Effective

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Is your helpdesk helping customers to resolve their source of frustrations and complaints on time?A helpdesk helps companies to build solid customer and business relationships while also allowing the organization to pursue new opportunities and develop robust strategies. However, a helpdesk contribution to your organization depends on its effectiveness.Read on to learn about the...

Do Businesses Really Need Outsourced IT Companies?

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Do businesses really need outsourced IT companies or IT support companies to grow their business? While an in-house IT helpdesk or support department could be more familiar with the daily happenings of your company, great IT support companies can close the gap fast. Besides, an in-house IT person, helpdesk or support team will cost a...