Explore our smartTEK™ services
Why choose SDTEK®
Southern California IT Company
SDTEK is located in San Marcos, CA. Our IT Support staff are employees and located in our office. We do not farm out our helpdesk to larger corporations and call it our own. Rest assured that if you do business with us, you are truly working with SDTEK and our skilled team. We take pride in providing the highest level of customer service. We proudly provide IT services to San Diego County including but not limited to San Marcos, San Diego, Carlsbad, Vista, Escondido, Oceanside, Encinitas, Del Mar, Poway, La Mesa, Solana Beach, El Cajon and Chula Vista. Additionally, we service Riverside and Orange County.
Industry Leading Business IT Support
As a service based company there is one thing you have to excel at and that is Customer Service. It seems like a no brainer but so many companies miss the mark. Not us! We hold weekly customer service meetings with the entire company. We look for, discuss and implement ways to provide better service to our customers. It’s our livelihood and we use quarterly client heartbeat surveys to keep our finger on the pulse of how we are doing. If you take a look to the right at our “Why do you need our services?” section you will see we are leading the industry.
Skilled and experienced team
At SDTEK we have over 45 years of combined technical experience. Our support team holds multiple certifications and is ready to assist customers with any type of environment, device or project. We provide an outsourced IT Department for your business.
We have the right services
We continue to evolve our service offerings to take advantage of current technology and meet the needs of our clients. The Information Technology landscape moves very quickly. We assist our customers in implementing best practices to better secure and manage their business. We understand that not every business is the same, so we take the time to listen and learn. This is why every time we meet with a new potential customer we want to learn what their challenges are so that we can propose the right solution.
Why do you need our Services?
– Accuracy – Partnership – Helpfulness – Promptness –
Are you seeking a company that is accurate with diagnosis and pays attention to details?
Do you find value in a company that will truly be a member of your team?
Do you have a need for technical guidance and strategy to successfully grow your business?
Are you looking for a company who is properly staffed to live up to their Service Level Agreement?
If you answered yes to any of these questions we can help. We are the industry leader each category. The industry averages are based on how other IT Support Providers in Southern California are measured by their customers on Accuracy, Partnership, Helpfulness and Promptness. These are the core metrics we use to improve our business. We are seeking like minded businesses that see all four of these metrics as critical success factors.