5 Reasons You Don’t Need an In-House IT Support Person

IT problems can be a hassle. Not being able to access internal systems, having a computer that runs slowly, or even having issues with downtime are incredibly frustrating. If you have in-house IT support, or if you are thinking of hiring someone, you might want to think again. Here are five reasons why outsourcing your tech support to a local IT company is a better option.

#1 – Long Response Times

Because in-house IT support teams are generally quite small, it often takes a long time before anyone even responds to a call for help. For example, a computer in your office fails to turn on and that employee reaches out for support, if it takes more than a few minutes to get a response, then you have a bigger problem than just the computer. Remote IT support teams have an incredible response time and will likely respond to your issue within a few minutes.

#2 – Long Estimated Resolution Times

Once your IT support person responds to your problem, there’s still the issue of fixing it. That individual will need to perform some basic troubleshooting tasks in order to pinpoint the problem. Then, move on to resolving whatever issue they find. The average estimated resolution time for in-house IT repairs is about two hours. That’s two hours that your employee – or even your entire place of business – is down for the count. Remote IT support teams can often resolve issues much more quickly to get you back up and running. You may be asking, what is the industry benchmark for actual time worked, on an issue? Currently, 89% of the support requests are resolved under one hour. This is a measure of both operational efficiency and technical skills in which outsourced it support providers can bring to the table for your business.

#3 – Your IT Support Team Needs Help from Other Professionals

Although IT support professionals go to school in order to learn the trade, they may still need to rely on others to help them solve difficult tasks. Your support team should rarely need to call an outside vendor or internet service provider to ask questions. They should already have the answers themselves. If you determine that your in-house support person is relying heavily on outside vendors to ask questions and get the job done, it’s time to consider a different direction for your IT support.

In all honesty, most small to medium businesses task the most technically inclined employee already on staff as their frontline IT person. Even though these newly minted frontline IT individuals already have a full-time role as something completely different, lika a photographer. So, as a business owner, you have to ask yourself two questions. Is this the best use of my employees time? Could we grow faster if they focused on their main responsibility rather than play, “IT Technician”?

#4 – They Are Not There When You Need Them Most

You’ve probably heard it directly from the mouth of your support person – he or she is overworked, underpaid, but never seems to be around. You should know that setting up a new employee with access to your system or even closing out a support ticket shouldn’t take long. In fact, your support team should always be available to help you. When your IT person always seems to be missing in action, it causes frustration and causes your employees to disengage from their work. Remote IT support is always there for you and your employees. When you transition your technical support to a local IT company you are no longer relying on a single person in-house for support. You have an entire team waiting for your phone call or email.

#5 – You Are Paying Too Much

In all honesty, in-house IT teams – whether they consist of one person or an entire department – cost you a ton of money. Chances are good that you’re not only providing a salary, but you’re also offering benefits like insurance, 401(k), and more. When you choose to hire a remote IT team, you don’t have to worry about any of these things. In fact, you usually pay a fraction of the cost of an in-house person’s salary and benefits for the services you need, and that’s that.

An in-house support person might seem like the best choice at first since this individual will be on-site to handle issues. However, most businesses, if not all of them, are better off finding a local IT support company. Outsourcing to the right local IT company or Managed Services Provider (MSP) will provide quick response times, resolve issues in a timely manner, and are there for you 24 hours a day, seven days a week.

Conclusion

Business owners are becoming very optimistic about the economy. It’s only going to get more competitive out there in the marketplace. You have to bring your A game. As a business owner, if you want to grow, then you got to know, you need the right people in the rights seats. This also means it’s your responsibility to remove the distractions and hurdles in front of your employees. One of the biggest distractions is tasking people to take on responsibilities that their position should not be accountable for.

Going back to my example of the photographer. You need that person taking photos, editing and getting products online to be sold. This brings in revenue. If they are not staying focused on their core responsibilities as a photographer, then that slows down growth. This is one of the many reasons businesses have been engaging with Outsourced IT Support Providers to grow their business.

As a prospective client, we’d like to offer you a free, no-obligation, no-sales pressure IT Assessment where we send one of our senior technicians to your office to conduct an audit of your network’s security and overall health. Call it a $497 “Get-“To-Know-Us” FREE Gift…

Editor's Note: This post was originally published in July 2016 and has been completely revamped and updated for accuracy and comprehensiveness.
June 17, 2025
Meeting IT security compliance standards is crucial for businesses that handle sensitive data, particularly in industries such as healthcare, finance, defense, and e-commerce. Regulatory frameworks such as HIPAA, CMMC, PCI-DSS, and GDPR exist to help ensure businesses protect customer information and maintain robust cybersecurity practices. Unfortunately, many organizations fall short of these requirements, often due to common, avoidable mistakes. These gaps can result in costly fines, data breaches, and reputational damage, which can significantly impact the business's bottom line and customer trust. 1. Failing to Conduct Regular Risk Assessments The Pitfall: Many businesses overlook the importance of conducting routine risk assessments. Without these, it’s challenging to identify vulnerabilities or evaluate whether your current cybersecurity controls meet compliance standards. How to Avoid It: Implement a regular risk assessment schedule. Work with a qualified IT provider to evaluate your systems, identify weaknesses, and document remediation plans. These assessments should be performed at least annually, or whenever significant changes to the system occur. 2. Inadequate Employee Training The Pitfall: Your employees are your first line of defense—and often your most significant vulnerability. A common compliance issue arises when businesses fail to train staff on cybersecurity best practices or on handling sensitive data appropriately. How to Avoid It: Invest in ongoing cybersecurity awareness training. Ensure employees understand how to recognize phishing emails, create strong passwords, and report any suspicious activity. Training should be updated regularly to reflect current threats and compliance requirements. 3. Improper Data Handling and Storage The Pitfall: Storing sensitive data in unsecured locations, failing to encrypt information, or retaining data longer than necessary are significant compliance risks. These practices are often flagged during audits. How to Avoid It: Adopt data classification policies that define how different types of data should be handled; encrypt sensitive data both at rest and in transit. Establish clear data retention policies and ensure that obsolete data is disposed of securely. 4. Lack of Incident Response Planning The Pitfall: When a security incident occurs, time is of the essence. Many businesses lack a documented incident response plan, or their existing plan hasn’t been thoroughly tested. This can lead to delayed responses, increased damage, and regulatory penalties. How to Avoid It: Develop a formal incident response plan that includes roles, responsibilities, communication protocols, and steps for containment and recovery. Run simulated breach scenarios with your IT team to ensure everyone knows how to respond effectively. 5. Using Outdated Software or Systems The Pitfall: Running outdated operating systems, software, or firmware is a common issue that can lead to compliance failures. Unsupported technologies are more vulnerable to exploitation. How to Avoid It: Keep all systems and applications up to date with the latest patches. Use automated tools to track software versions and receive alerts about end-of-life technologies. Schedule regular maintenance windows to apply updates and upgrades. 6. Insufficient Access Controls The Pitfall: Allowing too many employees access to sensitive data—or failing to revoke access when it’s no longer needed—can lead to data breaches and non-compliance. How to Avoid It: Implement role-based access controls and follow the principle of least privilege. This principle means that each user should have the minimum level of access necessary to perform their job. Regularly audit user accounts and permissions to ensure access is current and appropriate. Use multi-factor authentication (MFA) to add an additional layer of protection. 7. Neglecting Third-Party Vendor Risks The Pitfall: Businesses often overlook the fact that their compliance responsibilities extend to third-party vendors. If a vendor mishandles your data, you could still be held accountable. How to Avoid It: Vet third-party vendors carefully. Ensure they meet the same compliance standards as your business and include security requirements in your contracts. Conduct periodic audits or request compliance certifications from your vendors. 8. Failing to Document Policies and Procedures The Pitfall: Even if your security practices are strong, failing to document your compliance policies can result in audit failures. Regulators want to see evidence that you have formal processes in place. How to Avoid It: Create and maintain clear documentation for all compliance-related policies, including data protection, access control, incident response, and employee training. Make these documents easily accessible for audits and regularly review them to ensure updates are current. Conclusion Compliance with IT security standards is not a one-time project—it requires ongoing attention, regular updates, and a proactive approach to maintain effectiveness. By understanding and addressing these common pitfalls, your business can stay ahead of regulatory requirements, strengthen its security posture, and reduce the risk of costly incidents. This ongoing attention is crucial to maintaining your business's security and audit readiness. If you’re unsure whether your business is meeting current IT compliance standards, professional support can help. Contact SDTEK today to schedule a compliance assessment and learn how our IT services can keep your business secure and audit-ready. With our support, you can navigate the complex landscape of IT security compliance with confidence.
April 9, 2025
In today’s digital-first world, cybersecurity isn’t just a luxury—it’s a necessity. Whether you run a small startup or a growing enterprise in Fort Wayne , protecting your business’s data, systems, and clients is essential for long-term success. From ransomware attacks to phishing scams, cyber threats are evolving every day, and the best way to stay ahead of them is by partnering with a reliable IT services provider that understands the unique needs of local businesses. Here’s why investing in professional business IT support is one of the smartest decisions Fort Wayne businesses can make—and how working with SDTEK helps protect your operations, your data, and your reputation.