8 Benefits of Remote Managed Services for Virtual Businesses

The meaning of the office has changed. It used to be an exclusive place where employees go to perform their daily duties. Today, many businesses exist virtually with no physical office and the office is wherever the employer is working from.  Companies can now do away with physical offices because the way employees work has changed dramatically especially for small businesses.  The attraction of eliminating rental costs and freeing up crucial budget has accelerated the adoption of remote working. Covid-19 restrictions have also eliminated the need for some employee office spaces. Even without a physical office, businesses still need to maintain the systems, connections, and devices of remote workers. For businesses that have operated physical offices in the past, it can be quite challenging to transition to a virtual setting.  Fortunately, remote managed services can be a lifeline to provide valuable services to a remote workforce especially in areas of networking, collaboration, and security.

How Remote Managed Services can Help Virtual Businesses

1. Set Up Remote Network Access 

Communication is the bedrock of remote working. When a business does not have a physical space, communicating with colleagues and supervisors while also accessing the company’s central network is crucial for business operations.

Remote Managed Services provided by MSPs can help your employees to access all network resources – this includes receiving updates about management, process reports, and get valuable feedback. This will create a smooth working environment for the remote workforce regardless of their technical expertise. 

2. Support Employee Onboarding

New hires need guidance on how to work with the existing system and fit in with the team. This is important because proper employee onboarding is necessary for higher productivity and staff retention.

In an organization with virtual offices, MSPs can help new employees to fit into the existing organization structure. Newly recruited staff can’t walk into a colleague’s office to seek clarifications or discuss business processes over lunch breaks but remote managed services can bridge the knowledge gap.

Onboarding via remote managed services for new employees may include setting up remote workstations, creating user passwords for accounts, configuring employees’ work devices, and providing sundry tech supplies when needed.

Remote managed services ensure that new hires working remotely can get access to similar resources and information as existing staff. 

3. Manage Cloud services

Cloud resources are essential to the operations of a remote workforce. They help employees to get access to needed resources anytime and anywhere. Important organizations’ applications and storage may also be provided via the cloud. 

Employees who have mostly worked in the office in the past may be unfamiliar with the workings and integrations of many cloud-based applications and software. An MSP can provide guidance in the selection and configuration of cloud-based services.  

4. Enhance Cyber Security

Using devices and applications outside of the company premises can expose employees’ devices to security threats.

For remote workers, the home, public transport, or coffee shop may be their office. Connecting to work resources from these places can be risky. Malicious users of public networks may sniff or steal data or even create rogue hotspots to monitor user’s activity.

MSPs can improve cybersecurity by ensuring that remotely working employees know the necessary precautions and best practices for secure server access. Firewall and intrusion detection systems can also be set up and monitored via remote managed services.

5. Keep Software and Hardware up to date

Just like in a physical office, work devices need regular updates and patches. A remote workforce environment presents different challenges as management cannot easily enforce a uniform IT policy such as updating all work infrastructure at the same time. 

With remote managed services, businesses can still keep employees’ devices up to date for software stability and security breach prevention.

6. Provide Training to Employees

MSPs can provide valuable training to employees virtually. This may include various guides on how to use collaborative tools and software for effective and secure communication. 

It may also involve teaching employees about the latest cyber security issues and how to handle various threats such as phishing email identification and reporting. An MSP training may also involve teaching employees how to audit their home office environment for security vulnerabilities before connecting to the company’s servers. 

7. Basic Computer Setup

Remote managed services offered by MSPs can assist employees in setting up basic computer functions in a secure manner. This includes internet browser and email configuration and integration. They can also configure and integrate commonly used office tools to provide for a more productive workspace.

8. Provide On-demand Tech Support

Beyond the basic setup of employees’ systems, a qualified MSP such as SDTEK can provide tech support whenever it is needed. 

System and mobile devices management can be done via remote managed services and there are processes for employees to report technical issues requiring fixing.

Disaster management can also be handled by having round the clock support for employees and designing a clear communication protocol for reporting problems as they arise.

Organizations with no physical office can’t just assume that every employee can set up a secure and working remote office all by themselves. Training, basic setup, tools integration, and general tech support for employees is also important. 

Remote managed services provided by MSPs will ensure that communication is smooth and workers are able to respond to issues and reports promptly. Contact us today to learn how we can help your business.

 

June 17, 2025
Meeting IT security compliance standards is crucial for businesses that handle sensitive data, particularly in industries such as healthcare, finance, defense, and e-commerce. Regulatory frameworks such as HIPAA, CMMC, PCI-DSS, and GDPR exist to help ensure businesses protect customer information and maintain robust cybersecurity practices. Unfortunately, many organizations fall short of these requirements, often due to common, avoidable mistakes. These gaps can result in costly fines, data breaches, and reputational damage, which can significantly impact the business's bottom line and customer trust. 1. Failing to Conduct Regular Risk Assessments The Pitfall: Many businesses overlook the importance of conducting routine risk assessments. Without these, it’s challenging to identify vulnerabilities or evaluate whether your current cybersecurity controls meet compliance standards. How to Avoid It: Implement a regular risk assessment schedule. Work with a qualified IT provider to evaluate your systems, identify weaknesses, and document remediation plans. These assessments should be performed at least annually, or whenever significant changes to the system occur. 2. Inadequate Employee Training The Pitfall: Your employees are your first line of defense—and often your most significant vulnerability. A common compliance issue arises when businesses fail to train staff on cybersecurity best practices or on handling sensitive data appropriately. How to Avoid It: Invest in ongoing cybersecurity awareness training. Ensure employees understand how to recognize phishing emails, create strong passwords, and report any suspicious activity. Training should be updated regularly to reflect current threats and compliance requirements. 3. Improper Data Handling and Storage The Pitfall: Storing sensitive data in unsecured locations, failing to encrypt information, or retaining data longer than necessary are significant compliance risks. These practices are often flagged during audits. How to Avoid It: Adopt data classification policies that define how different types of data should be handled; encrypt sensitive data both at rest and in transit. Establish clear data retention policies and ensure that obsolete data is disposed of securely. 4. Lack of Incident Response Planning The Pitfall: When a security incident occurs, time is of the essence. Many businesses lack a documented incident response plan, or their existing plan hasn’t been thoroughly tested. This can lead to delayed responses, increased damage, and regulatory penalties. How to Avoid It: Develop a formal incident response plan that includes roles, responsibilities, communication protocols, and steps for containment and recovery. Run simulated breach scenarios with your IT team to ensure everyone knows how to respond effectively. 5. Using Outdated Software or Systems The Pitfall: Running outdated operating systems, software, or firmware is a common issue that can lead to compliance failures. Unsupported technologies are more vulnerable to exploitation. How to Avoid It: Keep all systems and applications up to date with the latest patches. Use automated tools to track software versions and receive alerts about end-of-life technologies. Schedule regular maintenance windows to apply updates and upgrades. 6. Insufficient Access Controls The Pitfall: Allowing too many employees access to sensitive data—or failing to revoke access when it’s no longer needed—can lead to data breaches and non-compliance. How to Avoid It: Implement role-based access controls and follow the principle of least privilege. This principle means that each user should have the minimum level of access necessary to perform their job. Regularly audit user accounts and permissions to ensure access is current and appropriate. Use multi-factor authentication (MFA) to add an additional layer of protection. 7. Neglecting Third-Party Vendor Risks The Pitfall: Businesses often overlook the fact that their compliance responsibilities extend to third-party vendors. If a vendor mishandles your data, you could still be held accountable. How to Avoid It: Vet third-party vendors carefully. Ensure they meet the same compliance standards as your business and include security requirements in your contracts. Conduct periodic audits or request compliance certifications from your vendors. 8. Failing to Document Policies and Procedures The Pitfall: Even if your security practices are strong, failing to document your compliance policies can result in audit failures. Regulators want to see evidence that you have formal processes in place. How to Avoid It: Create and maintain clear documentation for all compliance-related policies, including data protection, access control, incident response, and employee training. Make these documents easily accessible for audits and regularly review them to ensure updates are current. Conclusion Compliance with IT security standards is not a one-time project—it requires ongoing attention, regular updates, and a proactive approach to maintain effectiveness. By understanding and addressing these common pitfalls, your business can stay ahead of regulatory requirements, strengthen its security posture, and reduce the risk of costly incidents. This ongoing attention is crucial to maintaining your business's security and audit readiness. If you’re unsure whether your business is meeting current IT compliance standards, professional support can help. Contact SDTEK today to schedule a compliance assessment and learn how our IT services can keep your business secure and audit-ready. With our support, you can navigate the complex landscape of IT security compliance with confidence.
April 9, 2025
In today’s digital-first world, cybersecurity isn’t just a luxury—it’s a necessity. Whether you run a small startup or a growing enterprise in Fort Wayne , protecting your business’s data, systems, and clients is essential for long-term success. From ransomware attacks to phishing scams, cyber threats are evolving every day, and the best way to stay ahead of them is by partnering with a reliable IT services provider that understands the unique needs of local businesses. Here’s why investing in professional business IT support is one of the smartest decisions Fort Wayne businesses can make—and how working with SDTEK helps protect your operations, your data, and your reputation.