The meaning of the office has changed. It used to be an exclusive place where employees go to perform their daily duties. Today, many businesses exist virtually with no physical office and the office is wherever the employer is working from. Companies can now do away with physical offices because the way employees work has changed dramatically especially for small businesses. The attraction of eliminating rental costs and freeing up crucial budget has accelerated the adoption of remote working. Covid-19 restrictions have also eliminated the need for some employee office spaces. Even without a physical office, businesses still need to maintain the systems, connections, and devices of remote workers. For businesses that have operated physical offices in the past, it can be quite challenging to transition to a virtual setting. Fortunately, remote managed services can be a lifeline to provide valuable services to a remote workforce especially in areas of networking, collaboration, and security.
How Remote Managed Services can Help Virtual Businesses
1. Set Up Remote Network Access
Communication is the bedrock of remote working. When a business does not have a physical space, communicating with colleagues and supervisors while also accessing the company’s central network is crucial for business operations.
Remote Managed Services provided by MSPs can help your employees to access all network resources – this includes receiving updates about management, process reports, and get valuable feedback. This will create a smooth working environment for the remote workforce regardless of their technical expertise.
2. Support Employee Onboarding
New hires need guidance on how to work with the existing system and fit in with the team. This is important because proper employee onboarding is necessary for higher productivity and staff retention.
In an organization with virtual offices, MSPs can help new employees to fit into the existing organization structure. Newly recruited staff can’t walk into a colleague’s office to seek clarifications or discuss business processes over lunch breaks but remote managed services can bridge the knowledge gap.
Onboarding via remote managed services for new employees may include setting up remote workstations, creating user passwords for accounts, configuring employees’ work devices, and providing sundry tech supplies when needed.
Remote managed services ensure that new hires working remotely can get access to similar resources and information as existing staff.
3. Manage Cloud services
Cloud resources are essential to the operations of a remote workforce. They help employees to get access to needed resources anytime and anywhere. Important organizations’ applications and storage may also be provided via the cloud.
Employees who have mostly worked in the office in the past may be unfamiliar with the workings and integrations of many cloud-based applications and software. An MSP can provide guidance in the selection and configuration of cloud-based services.
4. Enhance Cyber Security
Using devices and applications outside of the company premises can expose employees’ devices to security threats.
For remote workers, the home, public transport, or coffee shop may be their office. Connecting to work resources from these places can be risky. Malicious users of public networks may sniff or steal data or even create rogue hotspots to monitor user’s activity.
MSPs can improve cybersecurity by ensuring that remotely working employees know the necessary precautions and best practices for secure server access. Firewall and intrusion detection systems can also be set up and monitored via remote managed services.
5. Keep Software and Hardware up to date
Just like in a physical office, work devices need regular updates and patches. A remote workforce environment presents different challenges as management cannot easily enforce a uniform IT policy such as updating all work infrastructure at the same time.
With remote managed services, businesses can still keep employees’ devices up to date for software stability and security breach prevention.
6. Provide Training to Employees
MSPs can provide valuable training to employees virtually. This may include various guides on how to use collaborative tools and software for effective and secure communication.
It may also involve teaching employees about the latest cyber security issues and how to handle various threats such as phishing email identification and reporting. An MSP training may also involve teaching employees how to audit their home office environment for security vulnerabilities before connecting to the company’s servers.
7. Basic Computer Setup
Remote managed services offered by MSPs can assist employees in setting up basic computer functions in a secure manner. This includes internet browser and email configuration and integration. They can also configure and integrate commonly used office tools to provide for a more productive workspace.
8. Provide On-demand Tech Support
Beyond the basic setup of employees’ systems, a qualified MSP such as SDTEK can provide tech support whenever it is needed.
System and mobile devices management can be done via remote managed services and there are processes for employees to report technical issues requiring fixing.
Disaster management can also be handled by having round the clock support for employees and designing a clear communication protocol for reporting problems as they arise.
Organizations with no physical office can’t just assume that every employee can set up a secure and working remote office all by themselves. Training, basic setup, tools integration, and general tech support for employees is also important.
Remote managed services provided by MSPs will ensure that communication is smooth and workers are able to respond to issues and reports promptly. Contact us today to learn how we can help your business.