Advantages Of Proactive Computer Support From Outsourced IT Companies

This blog post was originally published on July 18, 2018 and has been recently updated with additional information. 

Would you like to plan ahead to monitor and prevent system breakdown or would you wait till something goes wrong and struggle to fix the problem? That question sums up two types of IT services available; the reactive computer support and the proactive computer support services.  In the reactive mode, you wait till a problem shows up, then you try to get hold of a technician to come and check your system for problems. Your business may be on hold while you wait for the technician. Proactive computer support ensures that problems are detected early and fixed before they can compromise your business.

Advantages

Outsourced proactive support services help to keep organizations’ system online and up to date. It involves a 24×7 system and network monitoring, automatic backups and updates which are designed to minimize outages. To effectively monitor your network and maintain functionality, you can either have a large in-house IT team with a wide range of technology expertise or you can outsource to professional IT companies. The former is expensive and beyond the budget of most small businesses or organizations while the latter offers a cost-effective mode of system maintenance.

There are several advantages when it comes to using outsourced proactive support. Here are a few:

  1. Reduced down time even if there is an emergency.
  2. Sensitive company information continues to be safe with the outside management of a professional IT company.
  3. Taking a proactive approach with IT can help lessen the chance of risk to critical IT infrastructure.
  4. Ongoing monitoring of IT and monthly maintenance can keep your IT running smooth.
  5. Providing proactive support will help ensure updates and patches are implemented properly and on time.

Who Needs Outsourced Computer Support Services?

Now that you understand what an outsourced computer support service entails, can your business do without it? An outsourced IT company is important if any of the following applies to your business:

  1. Your organization relies heavily on information technology (IT). And downtimes can cripple your business activities and affect the bottom line.
  2. Your business needs a full IT department service but you need to save cost.
  3. Your organization needs an on-demand, responsive and competent support personnel.
  4. You want to have control over your monthly IT budget with no surprise bills.
  5. You want an IT experts personalized advice that aligns with your strategic goals.

Services and Benefits of Proactive Computer Support

Two broad services provided by outsourcing IT companies are Managed maintenance and Managed helpdesk both operating with the monitoring, optimization and management lifecycle. Managed maintenance is concerned with looking out for problems and fixing them before they can cause damage while managed helpdesk provides expert and helpful support to your employees, handling their questions and requests.

Different services are rendered under Managed maintenance and they provide a variety of benefits to businesses. Some of them are:

Daily Safety Check:  This involves the automated scanning of your critical IT assets, backup update, and antivirus status check on a daily basis. It was designed to provide a strong layer of security for your IT systems and give you confidence about your systems’ integrity.

Daily Health Check: This is an automated daily scan to check your networks and servers. In addition, applications running on your systems are scanned. It functions to provide comprehensive system performance reports, reduce downtimes, and remove your concerns about system breakdowns.

Server and Network Monitoring:  What would your business do without a functional network? With this service, your network and internet connections are monitored nonstop. This is to allow for quick detection and fixing of errors. It is a critical part of the proactive support services that aims to contain problems and maximize system performance.

Server and Network Management: This is a comprehensive and fully outsourced computer service. It includes a safety check, health check, server and network monitoring, and helpdesk service rolled into one. This service lets you focus on your core business, provide top-notch security and minimize service outages.

Hiring A Professional

Outsourced proactive computer support offers many benefits that are difficult to replicate in-house for small businesses. Enhanced performance, reduced downtime, on-going support and freedom to focus on your core business are benefits that come with outsourced IT support.

However, you can’t just outsource your IT services to any company that comes knocking on your door and expect everything to be perfect. You need to hire professionals with the required expertise and experience to manage your business technologies. SDTEK’s comprehensive service offering is the perfect option to remove uncertainty from your IT services management, increase your business’s productivity and give you peace of mind. Contact SDTEK for your personalized proactive support services.

 

June 17, 2025
Meeting IT security compliance standards is crucial for businesses that handle sensitive data, particularly in industries such as healthcare, finance, defense, and e-commerce. Regulatory frameworks such as HIPAA, CMMC, PCI-DSS, and GDPR exist to help ensure businesses protect customer information and maintain robust cybersecurity practices. Unfortunately, many organizations fall short of these requirements, often due to common, avoidable mistakes. These gaps can result in costly fines, data breaches, and reputational damage, which can significantly impact the business's bottom line and customer trust. 1. Failing to Conduct Regular Risk Assessments The Pitfall: Many businesses overlook the importance of conducting routine risk assessments. Without these, it’s challenging to identify vulnerabilities or evaluate whether your current cybersecurity controls meet compliance standards. How to Avoid It: Implement a regular risk assessment schedule. Work with a qualified IT provider to evaluate your systems, identify weaknesses, and document remediation plans. These assessments should be performed at least annually, or whenever significant changes to the system occur. 2. Inadequate Employee Training The Pitfall: Your employees are your first line of defense—and often your most significant vulnerability. A common compliance issue arises when businesses fail to train staff on cybersecurity best practices or on handling sensitive data appropriately. How to Avoid It: Invest in ongoing cybersecurity awareness training. Ensure employees understand how to recognize phishing emails, create strong passwords, and report any suspicious activity. Training should be updated regularly to reflect current threats and compliance requirements. 3. Improper Data Handling and Storage The Pitfall: Storing sensitive data in unsecured locations, failing to encrypt information, or retaining data longer than necessary are significant compliance risks. These practices are often flagged during audits. How to Avoid It: Adopt data classification policies that define how different types of data should be handled; encrypt sensitive data both at rest and in transit. Establish clear data retention policies and ensure that obsolete data is disposed of securely. 4. Lack of Incident Response Planning The Pitfall: When a security incident occurs, time is of the essence. Many businesses lack a documented incident response plan, or their existing plan hasn’t been thoroughly tested. This can lead to delayed responses, increased damage, and regulatory penalties. How to Avoid It: Develop a formal incident response plan that includes roles, responsibilities, communication protocols, and steps for containment and recovery. Run simulated breach scenarios with your IT team to ensure everyone knows how to respond effectively. 5. Using Outdated Software or Systems The Pitfall: Running outdated operating systems, software, or firmware is a common issue that can lead to compliance failures. Unsupported technologies are more vulnerable to exploitation. How to Avoid It: Keep all systems and applications up to date with the latest patches. Use automated tools to track software versions and receive alerts about end-of-life technologies. Schedule regular maintenance windows to apply updates and upgrades. 6. Insufficient Access Controls The Pitfall: Allowing too many employees access to sensitive data—or failing to revoke access when it’s no longer needed—can lead to data breaches and non-compliance. How to Avoid It: Implement role-based access controls and follow the principle of least privilege. This principle means that each user should have the minimum level of access necessary to perform their job. Regularly audit user accounts and permissions to ensure access is current and appropriate. Use multi-factor authentication (MFA) to add an additional layer of protection. 7. Neglecting Third-Party Vendor Risks The Pitfall: Businesses often overlook the fact that their compliance responsibilities extend to third-party vendors. If a vendor mishandles your data, you could still be held accountable. How to Avoid It: Vet third-party vendors carefully. Ensure they meet the same compliance standards as your business and include security requirements in your contracts. Conduct periodic audits or request compliance certifications from your vendors. 8. Failing to Document Policies and Procedures The Pitfall: Even if your security practices are strong, failing to document your compliance policies can result in audit failures. Regulators want to see evidence that you have formal processes in place. How to Avoid It: Create and maintain clear documentation for all compliance-related policies, including data protection, access control, incident response, and employee training. Make these documents easily accessible for audits and regularly review them to ensure updates are current. Conclusion Compliance with IT security standards is not a one-time project—it requires ongoing attention, regular updates, and a proactive approach to maintain effectiveness. By understanding and addressing these common pitfalls, your business can stay ahead of regulatory requirements, strengthen its security posture, and reduce the risk of costly incidents. This ongoing attention is crucial to maintaining your business's security and audit readiness. If you’re unsure whether your business is meeting current IT compliance standards, professional support can help. Contact SDTEK today to schedule a compliance assessment and learn how our IT services can keep your business secure and audit-ready. With our support, you can navigate the complex landscape of IT security compliance with confidence.
April 9, 2025
In today’s digital-first world, cybersecurity isn’t just a luxury—it’s a necessity. Whether you run a small startup or a growing enterprise in Fort Wayne , protecting your business’s data, systems, and clients is essential for long-term success. From ransomware attacks to phishing scams, cyber threats are evolving every day, and the best way to stay ahead of them is by partnering with a reliable IT services provider that understands the unique needs of local businesses. Here’s why investing in professional business IT support is one of the smartest decisions Fort Wayne businesses can make—and how working with SDTEK helps protect your operations, your data, and your reputation.