Advantages Of Proactive Computer Support From Outsourced IT Companies

Monica Morris • Apr 07, 2022

This blog post was originally published on July 18, 2018 and has been recently updated with additional information. 

Would you like to plan ahead to monitor and prevent system breakdown or would you wait till something goes wrong and struggle to fix the problem? That question sums up two types of IT services available; the reactive computer support and the proactive computer support services.  In the reactive mode, you wait till a problem shows up, then you try to get hold of a technician to come and check your system for problems. Your business may be on hold while you wait for the technician. Proactive computer support ensures that problems are detected early and fixed before they can compromise your business.

Advantages

Outsourced proactive support services help to keep organizations’ system online and up to date. It involves a 24×7 system and network monitoring, automatic backups and updates which are designed to minimize outages. To effectively monitor your network and maintain functionality, you can either have a large in-house IT team with a wide range of technology expertise or you can outsource to professional IT companies. The former is expensive and beyond the budget of most small businesses or organizations while the latter offers a cost-effective mode of system maintenance.

There are several advantages when it comes to using outsourced proactive support. Here are a few:

  1. Reduced down time even if there is an emergency.
  2. Sensitive company information continues to be safe with the outside management of a professional IT company.
  3. Taking a proactive approach with IT can help lessen the chance of risk to critical IT infrastructure.
  4. Ongoing monitoring of IT and monthly maintenance can keep your IT running smooth.
  5. Providing proactive support will help ensure updates and patches are implemented properly and on time.

Who Needs Outsourced Computer Support Services?

Now that you understand what an outsourced computer support service entails, can your business do without it? An outsourced IT company is important if any of the following applies to your business:

  1. Your organization relies heavily on information technology (IT). And downtimes can cripple your business activities and affect the bottom line.
  2. Your business needs a full IT department service but you need to save cost.
  3. Your organization needs an on-demand, responsive and competent support personnel.
  4. You want to have control over your monthly IT budget with no surprise bills.
  5. You want an IT experts personalized advice that aligns with your strategic goals.

Services and Benefits of Proactive Computer Support

Two broad services provided by outsourcing IT companies are Managed maintenance and Managed helpdesk both operating with the monitoring, optimization and management lifecycle. Managed maintenance is concerned with looking out for problems and fixing them before they can cause damage while managed helpdesk provides expert and helpful support to your employees, handling their questions and requests.

Different services are rendered under Managed maintenance and they provide a variety of benefits to businesses. Some of them are:

Daily Safety Check:  This involves the automated scanning of your critical IT assets, backup update, and antivirus status check on a daily basis. It was designed to provide a strong layer of security for your IT systems and give you confidence about your systems’ integrity.

Daily Health Check: This is an automated daily scan to check your networks and servers. In addition, applications running on your systems are scanned. It functions to provide comprehensive system performance reports, reduce downtimes, and remove your concerns about system breakdowns.

Server and Network Monitoring:  What would your business do without a functional network? With this service, your network and internet connections are monitored nonstop. This is to allow for quick detection and fixing of errors. It is a critical part of the proactive support services that aims to contain problems and maximize system performance.

Server and Network Management: This is a comprehensive and fully outsourced computer service. It includes a safety check, health check, server and network monitoring, and helpdesk service rolled into one. This service lets you focus on your core business, provide top-notch security and minimize service outages.

Hiring A Professional

Outsourced proactive computer support offers many benefits that are difficult to replicate in-house for small businesses. Enhanced performance, reduced downtime, on-going support and freedom to focus on your core business are benefits that come with outsourced IT support.

However, you can’t just outsource your IT services to any company that comes knocking on your door and expect everything to be perfect. You need to hire professionals with the required expertise and experience to manage your business technologies. SDTEK’s comprehensive service offering is the perfect option to remove uncertainty from your IT services management, increase your business’s productivity and give you peace of mind. Contact SDTEK for your personalized proactive support services.

 

Fort Wayne Indiana downtown
05 Jan, 2024
In an era where digital transformation is at its peak, businesses are increasingly vulnerable to cyber threats in Fort Wayne, Indiana. With cybercriminals becoming more sophisticated, local companies must avoid these threats to safeguard their digital assets. As cybersecurity experts, SDTEK is dedicated to helping Fort Wayne businesses fortify their defenses against these ever-evolving threats. Understanding the Cyber Threat Landscape in Fort Wayne Like many thriving urban areas, Fort Wayne is home to a diverse range of businesses. The variety of enterprises here makes the city a vibrant economic hub, from bustling tech startups to established manufacturing companies. However, this diversity also makes the area a target for cybercriminals. The most common threats include phishing attacks, ransomware, data breaches, and malware. Small and medium-sized businesses (SMBs) are particularly vulnerable, often due to limited IT security resources. Recognizing these threats is the first step in building an effective defense strategy. Why Cybersecurity Matters More Than Ever for Local Businesses The consequences of cyber attacks can be devastating. They can lead to financial loss, damage to reputation, and legal implications if customer data is compromised. In today's interconnected world, the fallout from a security breach can extend far beyond the immediate damage, impacting customer trust and business continuity. Tailored Cybersecurity Strategies for Fort Wayne Businesses At SDTEK, we understand that there is no one-size-fits-all solution to cybersecurity. This is why we offer customized security strategies that cater to the specific needs of Fort Wayne businesses. Our approach includes: Risk Assessment: Evaluate your business's particular risks, considering factors unique to your industry and operational model. Employee Training: Empowering your staff with knowledge and best practices to recognize and prevent potential cyber threats. Implementing Robust Security Measures: This includes firewalls, anti-virus software, and secure Wi-Fi networks tailored to your business's specific needs. Regular Monitoring and Updates: Continuously monitor for threats and keep your security systems up-to-date to combat new and emerging threats. Best Practices for Cyber Hygiene In addition to tailored strategies, there are general best practices that every business in Fort Wayne can implement: Regularly update software and systems to patch vulnerabilities. Use strong, unique passwords and consider multi-factor authentication. Regularly back up data and store it securely. Establish a clear policy for handling sensitive data. Collaboration and Continuous Learning Cybersecurity is not a one-time effort but a continuous process. Collaboration between businesses and cybersecurity experts like SDTEK is crucial. We encourage Fort Wayne businesses to engage in local cybersecurity forums and workshops to stay informed about the latest threats and defenses. Conclusion In Fort Wayne, staying ahead of cyber threats is essential for the longevity and success of your business. By understanding the risks, implementing tailored strategies, and practicing good cyber hygiene, local businesses can significantly reduce their vulnerability to cyber-attacks. At SDTEK, we are committed to partnering with you in this journey, providing the expertise and support you need to protect your digital assets and thrive in a digital-first world. For more insights and assistance on cybersecurity solutions tailored for your Fort Wayne business, contact SDTEK . Your digital safety is our priority.
06 Dec, 2023
In today's digital landscape, cybersecurity is paramount to protect sensitive business information from falling into the wrong hands. As a business owner, you understand the value of securing your data and safeguarding your reputation. That's where dark web monitoring comes into play. What is Dark Web Monitoring? The dark web is a hidden part of the internet where illegal activities often take place, including the buying and selling of stolen data. Dark web monitoring involves scanning the dark web to identify any instances of your business's compromised information being traded or sold. By monitoring these underground networks, you gain valuable insights and can take immediate action to mitigate potential risks. Key Features and Benefits Real-time Alerts: Dark web monitoring provides real-time alerts, notifying you the moment your business's data appears on the dark web. This allows you to respond swiftly and take the necessary steps to protect your sensitive information. Comprehensive Coverage: Dark web monitoring casts a wide net across various dark web platforms, ensuring comprehensive coverage. It searches for mentions of your business, compromised credentials, financial information, and other sensitive data that may have been exposed. Access to an Expert Support Team: With dark web monitoring, you're not alone in the fight against cyber threats. You have access to an expert support team that can guide you through the process, answer your questions, and provide recommendations to strengthen your cybersecurity posture. Addressing Misconceptions Misconception 1: Dark web monitoring is only necessary for large businesses. Cybercriminals do not discriminate based on business size. Any organization, regardless of its scale, can become a target. Small businesses are particularly vulnerable as they often lack the robust security infrastructure that larger enterprises may have. Dark web monitoring is essential for all businesses, regardless of their size, to proactively protect their data. Misconception 2: Dark web monitoring is too technical to understand. While dark web monitoring may involve technical processes, the service providers are equipped to simplify the complexities for you. They will guide you through the setup, explain the monitoring process, and provide actionable insights in a user-friendly manner. You don't need to be a cybersecurity expert to benefit from dark web monitoring. Misconception 3: Dark web monitoring is expensive. The cost of dark web monitoring is a fraction of the potential financial and reputational damage that a data breach can cause. It's an investment in the security and longevity of your business. Additionally, many service providers offer flexible pricing options to suit different business needs, making it an affordable solution for businesses of all sizes. Conclusion As a business owner, the protection of your data is essential for the continuity and success of your organization. Dark web monitoring offers a proactive approach to cybersecurity, enabling you to identify and respond to potential threats swiftly. By leveraging real-time alerts, comprehensive coverage, and the support of experts, you can safeguard your sensitive information, maintain customer trust, and protect your business from reputational damage. Don't wait until it's too late. Invest in dark web monitoring to stay one step ahead of cybercriminals and gain the peace of mind you deserve. Your business's security is worth it.
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