As your company grows, your IT demands grow too. Maybe you don’t have enough office space to add an IT department. Or you’ve moved your entire team to work remotely. To keep up with the growth of your company and your tech support needs, adding remote IT support can help provide convenience and ease for your team members. And remove the stress of handling your company’s tech support needs on your own. By utilizing an outsourced IT services company, you can hand off your IT tasks to a team located offsite. Technicians are able to help you and your team members remotely. You have a built-in offsite IT department available to you by email, phone and chat. Basically all the perks of an in-house IT department, but managed independently. This keeps operations running smoothly and IT issues resolved remotely.
Here are some advantages of remote IT support for your business:
Keeping You Focused
A lot of time can be taken up in your day trying to take care of IT problems on your own. Trying to troubleshoot computer issues on your own can take away time from your day that was meant for your own projects. With remote IT support you can have computer issues taken care of offsite by a team of professional IT technicians. This frees up your time to no longer try to fix any IT problems on your own. And you can continue to stay focused on your tasks and the success of your business.
Access to a Team of Experience Professionals
One of the many perks of outsourcing your IT is knowing you will have a team of experienced IT support technicians available to help you. No extra research having to search thru Google looking for someone to help you each time you have a problem with your technology. A managed IT service provider will have a solid team of professionals who can help you. Incredibly convenient since you don’t need to go searching for a tech on your own.
Remote Monitoring and Management
Another reason remote IT support is convenient and makes life easier is because it offers remote monitoring and management. This is a service usually offered in a managed services plan. IT support techs can remotely manage your devices – keeping software up-to-date, manage patches, real-time alert monitoring and comprehensive on-demand reporting are just a few of the benefits. Giving you peace of mind your technology is being monitored and managed and is safe and secure.
Easy Access to Help
Whether your team is working remotely or in the office, they will have easy access to reach out to someone for help. A business owner or their team members do not need to leave their desk to search for someone to physically help them. Reaching out for IT support is simple. You can contact an IT support specialist by phone, email or chat. Some managed IT service providers offer a helpdesk feature where employees can create a ticket from their device and submit a request for help online.
Proactive Computer Maintenance
Taking a proactive approach with your computer maintenance can keep you computer network and most sensitive company data safe. By monitoring your technology remotely – this can help discover any potential IT security problems ahead of time before causing any damage to your network. IT technicians can help keep a close watch on the following items:
- Daily monitoring of computer systems
- Daily backups
- Malware protection and managed firewall protection
- Email protection
- Cloud security
The advantages of using remote IT support can greatly help keep your IT needs simple and easy. Leave the complicated IT projects to a team of professionals who are there to specifically help you with the ongoing demands of your technology needs.
Please contact us today to learn more about our IT support services. We can help create a secure IT environment for you and your employees.