How IT Support Companies Help Businesses Grow

Monica Morris • Jul 10, 2018

At SDTEK, we take pride in simplifying your IT needs. And in order to simplify your IT needs, we are happy to provide IT support services that included a managed helpdesk. Maybe you’re wondering where is a managed helpdesk located? Fortunately, you can visit our helpdesk in the comfort of your own computer. A managed helpdesk is an important tool provided by many IT support companies. A helpdesk provides team members with a platform where they can contact a qualified IT technician and work with them remotely to solve a technical problem.  The helpdesk is a space for team members to communicate with an IT technician, track the progress of a problem and learn how the problem is solved. Meanwhile a team member can continue focusing on their own set of tasks/projects which contributes to the growth of their business.

How A Managed Helpdesk Can Help A Business Grow

As a managed IT service provider, we’ll take care of your technical needs so your staff can remain free to focus on their core responsibilities. Whether you are the Director of IT, Office Manager or owner that is tackling the day-to-day level one support tasks, your time should be spent focusing on the critical areas of your business that truly requires your skill set. Our managed helpdesk offering provides the extra hands needed to free you up to be successful at what you need to be doing. By utilizing a fully outsourced helpdesk – this can help your business grow. A helpdesk provided by a managed IT services provider can free up the time of team members so they can concentrate on tasks associated with your companies growth. Meanwhile, if an IT problem should arise you can reach out to your IT support team (us!) and we will be there to help. Think of us as your technology solutions provider. A true partner in your success!

Why Is A Helpdesk Convenient?

Imagine having all the conveniences of an in-house IT department without the additional expense. This is possible and it can work seamlessly into the culture of your company. With SDTEK, we encourage you to take advantage of our fully-inclusive IT solution without the hassle of hiring the staff or financial requirements. We have designed our managed helpdesk service to be an extension of your business to support your staff and technology.

Here’s a peek into our Managed Helpdesk and a look at some of the Services we provide:

  • Onsite Support
  • Remote Support via remote access, phone, email, chat
  • 24x7x365 network, server, PC, Mac, monitoring, alerting & management
  • New employee on-boarding
  • New PC setup tasks
  • Monthly reporting on services provided
  • Quarterly client heartbeat meetings

With SDTEK, you will have around-the-clock access to highly certified IT professionals who can take care of any problem.

How To Use The SDTEK Helpdesk

We are all about making it simple and easy to reach us. This is why we’d like to share with you a look into how our helpdesk works ( Please note to use our helpdesk you must be a client of SDTEK. To learn more how to become a client click here. ) :

  • There are several ways to access our helpdesk if you have a technical problem and need assistance. Clients can contact one of our team members using the following options:
  • Here are some other ways you can reach us:    
    • Send us an email with your IT request.
    • Call us and we’ll help get your IT request started.
  • Sometimes to fix a problem it requires us to log onto your computer remotely. You would then need to download our Remote Assistance software. This will allow SDTEK to log on remotely and connect to your computer.
  • Once a ticket is made, our clients are able to track the progress of their ticket. Clients are sent notifications about the progress/updates of their IT problem. And can view when a ticket has been resolved.
  • Lastly, we believe it’s important to keep our clients in the loop. Each client has their own portal they can log into and track their time and progress.

 

A well-functioning helpdesk works to improve standard operating processes within an organization and can help a business grow. It makes it easy for team members to share their IT problem with a qualified IT technician with minimal downtime. A team member can stay on task while a technician from an IT support company is working behind the scenes to fix the technical problem.

Please give us a call to learn more about how adding a managed helpdesk feature to your company can benefit your business.

Fort Wayne Indiana downtown

Staying Ahead of Cyber Threats in Fort Wayne: A Guide for Local Businesses

05 Jan, 2024
In an era where digital transformation is at its peak, businesses are increasingly vulnerable to cyber threats in Fort Wayne, Indiana. With cybercriminals becoming more sophisticated, local companies must avoid these threats to safeguard their digital assets. As cybersecurity experts, SDTEK is dedicated to helping Fort Wayne businesses fortify their defenses against these ever-evolving threats. Understanding the Cyber Threat Landscape in Fort Wayne Like many thriving urban areas, Fort Wayne is home to a diverse range of businesses. The variety of enterprises here makes the city a vibrant economic hub, from bustling tech startups to established manufacturing companies. However, this diversity also makes the area a target for cybercriminals. The most common threats include phishing attacks, ransomware, data breaches, and malware. Small and medium-sized businesses (SMBs) are particularly vulnerable, often due to limited IT security resources. Recognizing these threats is the first step in building an effective defense strategy. Why Cybersecurity Matters More Than Ever for Local Businesses The consequences of cyber attacks can be devastating. They can lead to financial loss, damage to reputation, and legal implications if customer data is compromised. In today's interconnected world, the fallout from a security breach can extend far beyond the immediate damage, impacting customer trust and business continuity. Tailored Cybersecurity Strategies for Fort Wayne Businesses At SDTEK, we understand that there is no one-size-fits-all solution to cybersecurity. This is why we offer customized security strategies that cater to the specific needs of Fort Wayne businesses. Our approach includes: Risk Assessment: Evaluate your business's particular risks, considering factors unique to your industry and operational model. Employee Training: Empowering your staff with knowledge and best practices to recognize and prevent potential cyber threats. Implementing Robust Security Measures: This includes firewalls, anti-virus software, and secure Wi-Fi networks tailored to your business's specific needs. Regular Monitoring and Updates: Continuously monitor for threats and keep your security systems up-to-date to combat new and emerging threats. Best Practices for Cyber Hygiene In addition to tailored strategies, there are general best practices that every business in Fort Wayne can implement: Regularly update software and systems to patch vulnerabilities. Use strong, unique passwords and consider multi-factor authentication. Regularly back up data and store it securely. Establish a clear policy for handling sensitive data. Collaboration and Continuous Learning Cybersecurity is not a one-time effort but a continuous process. Collaboration between businesses and cybersecurity experts like SDTEK is crucial. We encourage Fort Wayne businesses to engage in local cybersecurity forums and workshops to stay informed about the latest threats and defenses. Conclusion In Fort Wayne, staying ahead of cyber threats is essential for the longevity and success of your business. By understanding the risks, implementing tailored strategies, and practicing good cyber hygiene, local businesses can significantly reduce their vulnerability to cyber-attacks. At SDTEK, we are committed to partnering with you in this journey, providing the expertise and support you need to protect your digital assets and thrive in a digital-first world. For more insights and assistance on cybersecurity solutions tailored for your Fort Wayne business, contact SDTEK . Your digital safety is our priority.

The Benefits of Cybersecurity Dark Web Monitoring for Business Owners

06 Dec, 2023
In today's digital landscape, cybersecurity is paramount to protect sensitive business information from falling into the wrong hands. As a business owner, you understand the value of securing your data and safeguarding your reputation. That's where dark web monitoring comes into play. What is Dark Web Monitoring? The dark web is a hidden part of the internet where illegal activities often take place, including the buying and selling of stolen data. Dark web monitoring involves scanning the dark web to identify any instances of your business's compromised information being traded or sold. By monitoring these underground networks, you gain valuable insights and can take immediate action to mitigate potential risks. Key Features and Benefits Real-time Alerts: Dark web monitoring provides real-time alerts, notifying you the moment your business's data appears on the dark web. This allows you to respond swiftly and take the necessary steps to protect your sensitive information. Comprehensive Coverage: Dark web monitoring casts a wide net across various dark web platforms, ensuring comprehensive coverage. It searches for mentions of your business, compromised credentials, financial information, and other sensitive data that may have been exposed. Access to an Expert Support Team: With dark web monitoring, you're not alone in the fight against cyber threats. You have access to an expert support team that can guide you through the process, answer your questions, and provide recommendations to strengthen your cybersecurity posture. Addressing Misconceptions Misconception 1: Dark web monitoring is only necessary for large businesses. Cybercriminals do not discriminate based on business size. Any organization, regardless of its scale, can become a target. Small businesses are particularly vulnerable as they often lack the robust security infrastructure that larger enterprises may have. Dark web monitoring is essential for all businesses, regardless of their size, to proactively protect their data. Misconception 2: Dark web monitoring is too technical to understand. While dark web monitoring may involve technical processes, the service providers are equipped to simplify the complexities for you. They will guide you through the setup, explain the monitoring process, and provide actionable insights in a user-friendly manner. You don't need to be a cybersecurity expert to benefit from dark web monitoring. Misconception 3: Dark web monitoring is expensive. The cost of dark web monitoring is a fraction of the potential financial and reputational damage that a data breach can cause. It's an investment in the security and longevity of your business. Additionally, many service providers offer flexible pricing options to suit different business needs, making it an affordable solution for businesses of all sizes. Conclusion As a business owner, the protection of your data is essential for the continuity and success of your organization. Dark web monitoring offers a proactive approach to cybersecurity, enabling you to identify and respond to potential threats swiftly. By leveraging real-time alerts, comprehensive coverage, and the support of experts, you can safeguard your sensitive information, maintain customer trust, and protect your business from reputational damage. Don't wait until it's too late. Invest in dark web monitoring to stay one step ahead of cybercriminals and gain the peace of mind you deserve. Your business's security is worth it.
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