The Benefits Of Remote Desktop Support

Monica Morris • Jul 03, 2018

Gone are the days when IT support, diagnostics and troubleshooting only could be done on a business’ premises. With the help of remote support, IT service providers can now help their clients solve problems remotely.

Remote assistance is rendered to a client by accessing their computer and devices over a network that is termed Remote Desktop Support. It is used to help clients solve their hardware and software problems. With the aid of remote support, tasks ranging from OS support, upgrades and patch management can be done remotely.

How does Remote Desktop Support Work?

To set up remote support, an application has to be installed on both the client and the service provider’s computer. The software operates on an identical protocol allowing an IT support company (or a Managed Service Provider, MSP) to control some operations on the client’s computer remotely.

Why use Remote Desktop Support?

There are many benefits that can be derived from an MSP’s use of Remote Desktop Support instead of on-site visits. Here are just a few to start with:

Economical

Traditional IT support involves a client contacting an MSP about a technical problem or to request new services and technology. This was previously handled by a consultant or an IT professional visiting the business premises to assess the problem and find an appropriate solution. Remote support has made this unnecessary. Now, MSPs don’t have to visit clients since they can pretty much accomplish most IT tasks remotely. This saves on transport and other associated costs which means that services can be offered at a cheaper rate.

Flexibility

Working remotely increases work flexibility. IT professionals can choose to work on a system from any location they desire or is convenient. The hours of work can be set to even after-work hours without inconveniencing the client or halting their business. Remote support allows the handling of the concerns of each of your clients based on their individual needs.

Environmentally Friendly

The world is going green. Since remote support doesn’t require driving around, you are not adding to the carbon footprint. Your business can benefit from this by getting tax credits while also winning over more clients for being a pro-environment organization.

Efficient

Remote Desktop Support (RDS) allows you to work on many jobs simultaneously. Unlike on-site visits where your time is spent on only one client, RDS makes it possible to work on different tasks from different clients and lets you manage their individual progress. Thus, you can get a lot more done in significantly less time. Also, the time that would have been spent commuting to your client’s location can be better used for productive work.

Convenient

Many people prefer to work in an environment with minimal distractions. Remote desktop support provides such an opportunity. With remote desktop support, clients can remain at their workstation. An IT technician can remote into a computer using specific remote access software and resolve the problem without the client having to leave their computer and/or desk.

Privacy

Due to the nature of their business or current workplace conditions, your clients may prefer that you work for them while being invisible. Remote support makes this possible. You won’t be in the way of your clients’ business while fixing their system issues. Many clients are interested in knowing that the task is being handled and that there is still a sense of privacy. You will make them happy by being non-intrusive.

Quick Service Delivery

Based on the benefits discussed above, remote support aids in fast service delivery because it removes many barriers associated with visiting each client’s office to render your service. With remote support, a business can be up and running quickly after having an IT issue resolved. This creates faster deliveries which are seen as more trustworthy by clients and can help gain more customers for this reason.

Productivity can be improved by working in an environment that you control. Remote Desktop Support gives you the opportunity to be more responsive to the needs of your clients.

Managed Service Providers can contribute to your business’ growth due to the efficiency and fast service delivery that comes with the use of Remote Desktop Support. If you’d like to learn more about adding remote desktop support to your business, please contact one of our team members to see if your company is a good fit.

 

Fort Wayne Indiana downtown
05 Jan, 2024
In an era where digital transformation is at its peak, businesses are increasingly vulnerable to cyber threats in Fort Wayne, Indiana. With cybercriminals becoming more sophisticated, local companies must avoid these threats to safeguard their digital assets. As cybersecurity experts, SDTEK is dedicated to helping Fort Wayne businesses fortify their defenses against these ever-evolving threats. Understanding the Cyber Threat Landscape in Fort Wayne Like many thriving urban areas, Fort Wayne is home to a diverse range of businesses. The variety of enterprises here makes the city a vibrant economic hub, from bustling tech startups to established manufacturing companies. However, this diversity also makes the area a target for cybercriminals. The most common threats include phishing attacks, ransomware, data breaches, and malware. Small and medium-sized businesses (SMBs) are particularly vulnerable, often due to limited IT security resources. Recognizing these threats is the first step in building an effective defense strategy. Why Cybersecurity Matters More Than Ever for Local Businesses The consequences of cyber attacks can be devastating. They can lead to financial loss, damage to reputation, and legal implications if customer data is compromised. In today's interconnected world, the fallout from a security breach can extend far beyond the immediate damage, impacting customer trust and business continuity. Tailored Cybersecurity Strategies for Fort Wayne Businesses At SDTEK, we understand that there is no one-size-fits-all solution to cybersecurity. This is why we offer customized security strategies that cater to the specific needs of Fort Wayne businesses. Our approach includes: Risk Assessment: Evaluate your business's particular risks, considering factors unique to your industry and operational model. Employee Training: Empowering your staff with knowledge and best practices to recognize and prevent potential cyber threats. Implementing Robust Security Measures: This includes firewalls, anti-virus software, and secure Wi-Fi networks tailored to your business's specific needs. Regular Monitoring and Updates: Continuously monitor for threats and keep your security systems up-to-date to combat new and emerging threats. Best Practices for Cyber Hygiene In addition to tailored strategies, there are general best practices that every business in Fort Wayne can implement: Regularly update software and systems to patch vulnerabilities. Use strong, unique passwords and consider multi-factor authentication. Regularly back up data and store it securely. Establish a clear policy for handling sensitive data. Collaboration and Continuous Learning Cybersecurity is not a one-time effort but a continuous process. Collaboration between businesses and cybersecurity experts like SDTEK is crucial. We encourage Fort Wayne businesses to engage in local cybersecurity forums and workshops to stay informed about the latest threats and defenses. Conclusion In Fort Wayne, staying ahead of cyber threats is essential for the longevity and success of your business. By understanding the risks, implementing tailored strategies, and practicing good cyber hygiene, local businesses can significantly reduce their vulnerability to cyber-attacks. At SDTEK, we are committed to partnering with you in this journey, providing the expertise and support you need to protect your digital assets and thrive in a digital-first world. For more insights and assistance on cybersecurity solutions tailored for your Fort Wayne business, contact SDTEK . Your digital safety is our priority.
06 Dec, 2023
In today's digital landscape, cybersecurity is paramount to protect sensitive business information from falling into the wrong hands. As a business owner, you understand the value of securing your data and safeguarding your reputation. That's where dark web monitoring comes into play. What is Dark Web Monitoring? The dark web is a hidden part of the internet where illegal activities often take place, including the buying and selling of stolen data. Dark web monitoring involves scanning the dark web to identify any instances of your business's compromised information being traded or sold. By monitoring these underground networks, you gain valuable insights and can take immediate action to mitigate potential risks. Key Features and Benefits Real-time Alerts: Dark web monitoring provides real-time alerts, notifying you the moment your business's data appears on the dark web. This allows you to respond swiftly and take the necessary steps to protect your sensitive information. Comprehensive Coverage: Dark web monitoring casts a wide net across various dark web platforms, ensuring comprehensive coverage. It searches for mentions of your business, compromised credentials, financial information, and other sensitive data that may have been exposed. Access to an Expert Support Team: With dark web monitoring, you're not alone in the fight against cyber threats. You have access to an expert support team that can guide you through the process, answer your questions, and provide recommendations to strengthen your cybersecurity posture. Addressing Misconceptions Misconception 1: Dark web monitoring is only necessary for large businesses. Cybercriminals do not discriminate based on business size. Any organization, regardless of its scale, can become a target. Small businesses are particularly vulnerable as they often lack the robust security infrastructure that larger enterprises may have. Dark web monitoring is essential for all businesses, regardless of their size, to proactively protect their data. Misconception 2: Dark web monitoring is too technical to understand. While dark web monitoring may involve technical processes, the service providers are equipped to simplify the complexities for you. They will guide you through the setup, explain the monitoring process, and provide actionable insights in a user-friendly manner. You don't need to be a cybersecurity expert to benefit from dark web monitoring. Misconception 3: Dark web monitoring is expensive. The cost of dark web monitoring is a fraction of the potential financial and reputational damage that a data breach can cause. It's an investment in the security and longevity of your business. Additionally, many service providers offer flexible pricing options to suit different business needs, making it an affordable solution for businesses of all sizes. Conclusion As a business owner, the protection of your data is essential for the continuity and success of your organization. Dark web monitoring offers a proactive approach to cybersecurity, enabling you to identify and respond to potential threats swiftly. By leveraging real-time alerts, comprehensive coverage, and the support of experts, you can safeguard your sensitive information, maintain customer trust, and protect your business from reputational damage. Don't wait until it's too late. Invest in dark web monitoring to stay one step ahead of cybercriminals and gain the peace of mind you deserve. Your business's security is worth it.
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