Discover How IT Support Companies Monitor Computer Networks

Last month in July we touched on how remote desktop support helps clients from a user perspective when they have a problem. We also discussed the benefits of using remote desktop support rather than having onsite visits. Now we’d like to take a look at how IT Support Companies use Remote Monitoring Software to keep computer networks safe.

As a business owner, you want secure technology solutions that are free of interruptions. But this won’t happen by chance, someone has to be responsible for your system’s maintenance. A Managed IT Service Provider (MSP) can keep your system healthy and safe through the Remote Monitoring and Management (RMM) technology.

Basically, RMM enables IT technicians to monitor client’s system hardware and software and solve any problems that may arise. Solving these problems will continue to keep you computer network safe.

Aside from this basic info, how does an RMM work in practice? And why is it an important part of MSPs arsenal for securing business? These and other questions will be answered in this article.

What is RMM?

RMM, also called Remote Monitoring and Management, is a software platform through which an IT support company monitors and controls remote systems such as servers and network devices.

RMM software is an important security tool for MSPs.  It allows IT support companies to perform various system-critical functions to secure clients’ network. It also plays an important role in keeping systems up-to-date in order to avoid any type of cyber security issues.

An MSP can perform the following actions using RMM:

  •       Generate and send reports of system real-time data.
  •       Create alerts and tickets when problems are detected.
  •       Install and update patches and software on a system.
  •       Automate maintenance and corrective tasks.

How Does RMM Work?

Like any remote connection and monitoring, RMM works on the client-server model, where a remote operator controls a server by connecting an authorized client to a pre-installed server.

In the case of RMM, an onsite manager software needs to be installed on the client’s server and devices. Device managers are then deployed on remote servers, laptops and other devices including mobile.

The onsite manager and device managers are connected via a service center operated by an MSP. The MSP can observe and manage each client’s system using the service center.

More commonly, an RMM software can automatically add and configure new devices on a client’s network when connected. This would complete the above steps without users’ intervention.

The management side of RMM is made possible with the aid of a single dashboard which showcases the MSP’s list of clients. Along with the client’s list are details such as devices, cloud services, endpoints and support tickets for customers.

RMM operate a special kind of software architecture known as the agent technology. This technology allows MSPs to directly control the applications on a remote client’s operating systems.

Remote agents’ technology can direct control of client’s servers without firewall or VPNs issues and can even make connections when offline.

Features of a Good RMM Package

Now that you know how RMM works, there are some features a good RMM system must possess, they include but not limited to:

  •       Central Anti-malware or Antivirus management
  •       Automated software installation
  •       Hardware and software audit system
  •       Customizable solutions

How IT Support Companies Helps SMBs with RMM

A good RMM software helps small and medium businesses perform some important security and maintenance tasks which include:

  •     Real-time Automation for software and hardware systems
  •     Proactive problem identification and rectification
  •     Business continuity maintenance
  •     Reduces surprises and downtimes
  •     Increased customer loyalty
  •     Improved system performance

With the help of RMM tools, your service provider can help your business prevent and problems such as cyber security failure. Through early detection, alert and solution systems, an MSP can detect a potential crash and respond in time.

Technical issues can also be fixed remotely without the need to sign in to an affected system. In many cases without disrupting client’s activities. RMM is an effective and efficient tool for remotely solving a client’s problem. Most would say RMM is the backbone of IT support companies.

Please let us know if you’re interested in learning more about our IT support services such as the items discussed above and how they can be a benefit to your IT solutions.

Common IT Security Compliance Pitfalls and How to Avoid Them

June 17, 2025
Meeting IT security compliance standards is crucial for businesses that handle sensitive data, particularly in industries such as healthcare, finance, defense, and e-commerce. Regulatory frameworks such as HIPAA, CMMC, PCI-DSS, and GDPR exist to help ensure businesses protect customer information and maintain robust cybersecurity practices. Unfortunately, many organizations fall short of these requirements, often due to common, avoidable mistakes. These gaps can result in costly fines, data breaches, and reputational damage, which can significantly impact the business's bottom line and customer trust. 1. Failing to Conduct Regular Risk Assessments The Pitfall: Many businesses overlook the importance of conducting routine risk assessments. Without these, it’s challenging to identify vulnerabilities or evaluate whether your current cybersecurity controls meet compliance standards. How to Avoid It: Implement a regular risk assessment schedule. Work with a qualified IT provider to evaluate your systems, identify weaknesses, and document remediation plans. These assessments should be performed at least annually, or whenever significant changes to the system occur. 2. Inadequate Employee Training The Pitfall: Your employees are your first line of defense—and often your most significant vulnerability. A common compliance issue arises when businesses fail to train staff on cybersecurity best practices or on handling sensitive data appropriately. How to Avoid It: Invest in ongoing cybersecurity awareness training. Ensure employees understand how to recognize phishing emails, create strong passwords, and report any suspicious activity. Training should be updated regularly to reflect current threats and compliance requirements. 3. Improper Data Handling and Storage The Pitfall: Storing sensitive data in unsecured locations, failing to encrypt information, or retaining data longer than necessary are significant compliance risks. These practices are often flagged during audits. How to Avoid It: Adopt data classification policies that define how different types of data should be handled; encrypt sensitive data both at rest and in transit. Establish clear data retention policies and ensure that obsolete data is disposed of securely. 4. Lack of Incident Response Planning The Pitfall: When a security incident occurs, time is of the essence. Many businesses lack a documented incident response plan, or their existing plan hasn’t been thoroughly tested. This can lead to delayed responses, increased damage, and regulatory penalties. How to Avoid It: Develop a formal incident response plan that includes roles, responsibilities, communication protocols, and steps for containment and recovery. Run simulated breach scenarios with your IT team to ensure everyone knows how to respond effectively. 5. Using Outdated Software or Systems The Pitfall: Running outdated operating systems, software, or firmware is a common issue that can lead to compliance failures. Unsupported technologies are more vulnerable to exploitation. How to Avoid It: Keep all systems and applications up to date with the latest patches. Use automated tools to track software versions and receive alerts about end-of-life technologies. Schedule regular maintenance windows to apply updates and upgrades. 6. Insufficient Access Controls The Pitfall: Allowing too many employees access to sensitive data—or failing to revoke access when it’s no longer needed—can lead to data breaches and non-compliance. How to Avoid It: Implement role-based access controls and follow the principle of least privilege. This principle means that each user should have the minimum level of access necessary to perform their job. Regularly audit user accounts and permissions to ensure access is current and appropriate. Use multi-factor authentication (MFA) to add an additional layer of protection. 7. Neglecting Third-Party Vendor Risks The Pitfall: Businesses often overlook the fact that their compliance responsibilities extend to third-party vendors. If a vendor mishandles your data, you could still be held accountable. How to Avoid It: Vet third-party vendors carefully. Ensure they meet the same compliance standards as your business and include security requirements in your contracts. Conduct periodic audits or request compliance certifications from your vendors. 8. Failing to Document Policies and Procedures The Pitfall: Even if your security practices are strong, failing to document your compliance policies can result in audit failures. Regulators want to see evidence that you have formal processes in place. How to Avoid It: Create and maintain clear documentation for all compliance-related policies, including data protection, access control, incident response, and employee training. Make these documents easily accessible for audits and regularly review them to ensure updates are current. Conclusion Compliance with IT security standards is not a one-time project—it requires ongoing attention, regular updates, and a proactive approach to maintain effectiveness. By understanding and addressing these common pitfalls, your business can stay ahead of regulatory requirements, strengthen its security posture, and reduce the risk of costly incidents. This ongoing attention is crucial to maintaining your business's security and audit readiness. If you’re unsure whether your business is meeting current IT compliance standards, professional support can help. Contact SDTEK today to schedule a compliance assessment and learn how our IT services can keep your business secure and audit-ready. With our support, you can navigate the complex landscape of IT security compliance with confidence.

Why Cybersecurity and Business IT Support Are Crucial for Fort Wayne Businesses

April 9, 2025
In today’s digital-first world, cybersecurity isn’t just a luxury—it’s a necessity. Whether you run a small startup or a growing enterprise in Fort Wayne , protecting your business’s data, systems, and clients is essential for long-term success. From ransomware attacks to phishing scams, cyber threats are evolving every day, and the best way to stay ahead of them is by partnering with a reliable IT services provider that understands the unique needs of local businesses. Here’s why investing in professional business IT support is one of the smartest decisions Fort Wayne businesses can make—and how working with SDTEK helps protect your operations, your data, and your reputation.