Last month in July we touched on how remote desktop support helps clients from a user perspective when they have a problem. We also discussed the benefits of using remote desktop support rather than having onsite visits. Now we’d like to take a look at how IT Support Companies use Remote Monitoring Software to keep computer networks safe.
As a business owner, you want secure technology solutions that are free of interruptions. But this won’t happen by chance, someone has to be responsible for your system’s maintenance. A Managed IT Service Provider (MSP) can keep your system healthy and safe through the Remote Monitoring and Management (RMM) technology.
Basically, RMM enables IT technicians to monitor client’s system hardware and software and solve any problems that may arise. Solving these problems will continue to keep you computer network safe.
Aside from this basic info, how does an RMM work in practice? And why is it an important part of MSPs arsenal for securing business? These and other questions will be answered in this article.
What is RMM?
RMM, also called Remote Monitoring and Management, is a software platform through which an IT support company monitors and controls remote systems such as servers and network devices.
RMM software is an important security tool for MSPs. It allows IT support companies to perform various system-critical functions to secure clients’ network. It also plays an important role in keeping systems up-to-date in order to avoid any type of cyber security issues.
An MSP can perform the following actions using RMM:
- Generate and send reports of system real-time data.
- Create alerts and tickets when problems are detected.
- Install and update patches and software on a system.
- Automate maintenance and corrective tasks.
How Does RMM Work?
Like any remote connection and monitoring, RMM works on the client-server model, where a remote operator controls a server by connecting an authorized client to a pre-installed server.
In the case of RMM, an onsite manager software needs to be installed on the client’s server and devices. Device managers are then deployed on remote servers, laptops and other devices including mobile.
The onsite manager and device managers are connected via a service center operated by an MSP. The MSP can observe and manage each client’s system using the service center.
More commonly, an RMM software can automatically add and configure new devices on a client’s network when connected. This would complete the above steps without users’ intervention.
The management side of RMM is made possible with the aid of a single dashboard which showcases the MSP’s list of clients. Along with the client’s list are details such as devices, cloud services, endpoints and support tickets for customers.
RMM operate a special kind of software architecture known as the agent technology. This technology allows MSPs to directly control the applications on a remote client’s operating systems.
Remote agents’ technology can direct control of client’s servers without firewall or VPNs issues and can even make connections when offline.
Features of a Good RMM Package
Now that you know how RMM works, there are some features a good RMM system must possess, they include but not limited to:
- Central Anti-malware or Antivirus management
- Automated software installation
- Hardware and software audit system
- Customizable solutions
How IT Support Companies Helps SMBs with RMM
A good RMM software helps small and medium businesses perform some important security and maintenance tasks which include:
- Real-time Automation for software and hardware systems
- Proactive problem identification and rectification
- Business continuity maintenance
- Reduces surprises and downtimes
- Increased customer loyalty
- Improved system performance
With the help of RMM tools, your service provider can help your business prevent and problems such as cyber security failure. Through early detection, alert and solution systems, an MSP can detect a potential crash and respond in time.
Technical issues can also be fixed remotely without the need to sign in to an affected system. In many cases without disrupting client’s activities. RMM is an effective and efficient tool for remotely solving a client’s problem. Most would say RMM is the backbone of IT support companies.
Please let us know if you’re interested in learning more about our IT support services such as the items discussed above and how they can be a benefit to your IT solutions.