Discover How IT Support Companies Monitor Computer Networks

Monica Morris • Aug 29, 2018

Last month in July we touched on how remote desktop support helps clients from a user perspective when they have a problem. We also discussed the benefits of using remote desktop support rather than having onsite visits. Now we’d like to take a look at how IT Support Companies use Remote Monitoring Software to keep computer networks safe.

As a business owner, you want secure technology solutions that are free of interruptions. But this won’t happen by chance, someone has to be responsible for your system’s maintenance. A Managed IT Service Provider (MSP) can keep your system healthy and safe through the Remote Monitoring and Management (RMM) technology.

Basically, RMM enables IT technicians to monitor client’s system hardware and software and solve any problems that may arise. Solving these problems will continue to keep you computer network safe.

Aside from this basic info, how does an RMM work in practice? And why is it an important part of MSPs arsenal for securing business? These and other questions will be answered in this article.

What is RMM?

RMM, also called Remote Monitoring and Management, is a software platform through which an IT support company monitors and controls remote systems such as servers and network devices.

RMM software is an important security tool for MSPs.  It allows IT support companies to perform various system-critical functions to secure clients’ network. It also plays an important role in keeping systems up-to-date in order to avoid any type of cyber security issues.

An MSP can perform the following actions using RMM:

  •       Generate and send reports of system real-time data.
  •       Create alerts and tickets when problems are detected.
  •       Install and update patches and software on a system.
  •       Automate maintenance and corrective tasks.

How Does RMM Work?

Like any remote connection and monitoring, RMM works on the client-server model, where a remote operator controls a server by connecting an authorized client to a pre-installed server.

In the case of RMM, an onsite manager software needs to be installed on the client’s server and devices. Device managers are then deployed on remote servers, laptops and other devices including mobile.

The onsite manager and device managers are connected via a service center operated by an MSP. The MSP can observe and manage each client’s system using the service center.

More commonly, an RMM software can automatically add and configure new devices on a client’s network when connected. This would complete the above steps without users’ intervention.

The management side of RMM is made possible with the aid of a single dashboard which showcases the MSP’s list of clients. Along with the client’s list are details such as devices, cloud services, endpoints and support tickets for customers.

RMM operate a special kind of software architecture known as the agent technology. This technology allows MSPs to directly control the applications on a remote client’s operating systems.

Remote agents’ technology can direct control of client’s servers without firewall or VPNs issues and can even make connections when offline.

Features of a Good RMM Package

Now that you know how RMM works, there are some features a good RMM system must possess, they include but not limited to:

  •       Central Anti-malware or Antivirus management
  •       Automated software installation
  •       Hardware and software audit system
  •       Customizable solutions

How IT Support Companies Helps SMBs with RMM

A good RMM software helps small and medium businesses perform some important security and maintenance tasks which include:

  •     Real-time Automation for software and hardware systems
  •     Proactive problem identification and rectification
  •     Business continuity maintenance
  •     Reduces surprises and downtimes
  •     Increased customer loyalty
  •     Improved system performance

With the help of RMM tools, your service provider can help your business prevent and problems such as cyber security failure. Through early detection, alert and solution systems, an MSP can detect a potential crash and respond in time.

Technical issues can also be fixed remotely without the need to sign in to an affected system. In many cases without disrupting client’s activities. RMM is an effective and efficient tool for remotely solving a client’s problem. Most would say RMM is the backbone of IT support companies.

Please let us know if you’re interested in learning more about our IT support services such as the items discussed above and how they can be a benefit to your IT solutions.

Fort Wayne Indiana downtown

Staying Ahead of Cyber Threats in Fort Wayne: A Guide for Local Businesses

05 Jan, 2024
In an era where digital transformation is at its peak, businesses are increasingly vulnerable to cyber threats in Fort Wayne, Indiana. With cybercriminals becoming more sophisticated, local companies must avoid these threats to safeguard their digital assets. As cybersecurity experts, SDTEK is dedicated to helping Fort Wayne businesses fortify their defenses against these ever-evolving threats. Understanding the Cyber Threat Landscape in Fort Wayne Like many thriving urban areas, Fort Wayne is home to a diverse range of businesses. The variety of enterprises here makes the city a vibrant economic hub, from bustling tech startups to established manufacturing companies. However, this diversity also makes the area a target for cybercriminals. The most common threats include phishing attacks, ransomware, data breaches, and malware. Small and medium-sized businesses (SMBs) are particularly vulnerable, often due to limited IT security resources. Recognizing these threats is the first step in building an effective defense strategy. Why Cybersecurity Matters More Than Ever for Local Businesses The consequences of cyber attacks can be devastating. They can lead to financial loss, damage to reputation, and legal implications if customer data is compromised. In today's interconnected world, the fallout from a security breach can extend far beyond the immediate damage, impacting customer trust and business continuity. Tailored Cybersecurity Strategies for Fort Wayne Businesses At SDTEK, we understand that there is no one-size-fits-all solution to cybersecurity. This is why we offer customized security strategies that cater to the specific needs of Fort Wayne businesses. Our approach includes: Risk Assessment: Evaluate your business's particular risks, considering factors unique to your industry and operational model. Employee Training: Empowering your staff with knowledge and best practices to recognize and prevent potential cyber threats. Implementing Robust Security Measures: This includes firewalls, anti-virus software, and secure Wi-Fi networks tailored to your business's specific needs. Regular Monitoring and Updates: Continuously monitor for threats and keep your security systems up-to-date to combat new and emerging threats. Best Practices for Cyber Hygiene In addition to tailored strategies, there are general best practices that every business in Fort Wayne can implement: Regularly update software and systems to patch vulnerabilities. Use strong, unique passwords and consider multi-factor authentication. Regularly back up data and store it securely. Establish a clear policy for handling sensitive data. Collaboration and Continuous Learning Cybersecurity is not a one-time effort but a continuous process. Collaboration between businesses and cybersecurity experts like SDTEK is crucial. We encourage Fort Wayne businesses to engage in local cybersecurity forums and workshops to stay informed about the latest threats and defenses. Conclusion In Fort Wayne, staying ahead of cyber threats is essential for the longevity and success of your business. By understanding the risks, implementing tailored strategies, and practicing good cyber hygiene, local businesses can significantly reduce their vulnerability to cyber-attacks. At SDTEK, we are committed to partnering with you in this journey, providing the expertise and support you need to protect your digital assets and thrive in a digital-first world. For more insights and assistance on cybersecurity solutions tailored for your Fort Wayne business, contact SDTEK . Your digital safety is our priority.

The Benefits of Cybersecurity Dark Web Monitoring for Business Owners

06 Dec, 2023
In today's digital landscape, cybersecurity is paramount to protect sensitive business information from falling into the wrong hands. As a business owner, you understand the value of securing your data and safeguarding your reputation. That's where dark web monitoring comes into play. What is Dark Web Monitoring? The dark web is a hidden part of the internet where illegal activities often take place, including the buying and selling of stolen data. Dark web monitoring involves scanning the dark web to identify any instances of your business's compromised information being traded or sold. By monitoring these underground networks, you gain valuable insights and can take immediate action to mitigate potential risks. Key Features and Benefits Real-time Alerts: Dark web monitoring provides real-time alerts, notifying you the moment your business's data appears on the dark web. This allows you to respond swiftly and take the necessary steps to protect your sensitive information. Comprehensive Coverage: Dark web monitoring casts a wide net across various dark web platforms, ensuring comprehensive coverage. It searches for mentions of your business, compromised credentials, financial information, and other sensitive data that may have been exposed. Access to an Expert Support Team: With dark web monitoring, you're not alone in the fight against cyber threats. You have access to an expert support team that can guide you through the process, answer your questions, and provide recommendations to strengthen your cybersecurity posture. Addressing Misconceptions Misconception 1: Dark web monitoring is only necessary for large businesses. Cybercriminals do not discriminate based on business size. Any organization, regardless of its scale, can become a target. Small businesses are particularly vulnerable as they often lack the robust security infrastructure that larger enterprises may have. Dark web monitoring is essential for all businesses, regardless of their size, to proactively protect their data. Misconception 2: Dark web monitoring is too technical to understand. While dark web monitoring may involve technical processes, the service providers are equipped to simplify the complexities for you. They will guide you through the setup, explain the monitoring process, and provide actionable insights in a user-friendly manner. You don't need to be a cybersecurity expert to benefit from dark web monitoring. Misconception 3: Dark web monitoring is expensive. The cost of dark web monitoring is a fraction of the potential financial and reputational damage that a data breach can cause. It's an investment in the security and longevity of your business. Additionally, many service providers offer flexible pricing options to suit different business needs, making it an affordable solution for businesses of all sizes. Conclusion As a business owner, the protection of your data is essential for the continuity and success of your organization. Dark web monitoring offers a proactive approach to cybersecurity, enabling you to identify and respond to potential threats swiftly. By leveraging real-time alerts, comprehensive coverage, and the support of experts, you can safeguard your sensitive information, maintain customer trust, and protect your business from reputational damage. Don't wait until it's too late. Invest in dark web monitoring to stay one step ahead of cybercriminals and gain the peace of mind you deserve. Your business's security is worth it.
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