Do Businesses Really Need Outsourced IT Companies?

Do businesses really need outsourced IT companies or IT support companies to grow their business?

While an in-house IT helpdesk or support department could be more familiar with the daily happenings of your company, great IT support companies can close the gap fast. Besides, an in-house IT person, helpdesk or support team will cost a pretty penny – setting one up – maintaining it – and create additional employer overhead expenses. That’s precisely why so many organizations are turning to outsourced IT companies. Here are some of the reasons why many businesses now have outsourced IT support.

Talent Pool and Management

The number one reason why more companies are turning to Managed IT Services for technical support is that they gain access to a pool of top talent at an affordable value. When you choose to hire an in-house IT person or build a team, it’s difficult (if not impossible) to foresee what kind of talent you might need in the near future. Additionally, there costs involved to expand the skill sets of your employees. You’ll need to make sure these employees receive continued education, and you’ll also need to purchase, upgrade, and maintain a variety of hardware and software.

All of these factors are no longer the responsibility of the business when using 3rd party to support your business’s technology. In addition , adding more employees creates additional overhead expense on the business as a whole increasing employer taxes, health care costs, employee benefits, and risk.

On the other hand, a Business IT support company removes all of the additional overhead expense listed above with their services and typically cost a fraction of bringing it all in-house. As mentioned, you will have access to an entire team of IT Professionals. IT companies also known as Managed Service Providers (MSPs) have an incentive to maintain certified technicians and encourage their engineers to continually gain more certifications to be competitive. This means you’ll save money and gain access to an entire team of skilled, certified IT professionals. Here is our latest blog on 5 reasons you don’t need an in-house IT support person.

Better Security

Unless your company specializes in Information Technology (IT), there’s a very good chance that mistakes will happen – especially at first – that could create risk for your company’s information and operations. What’s more, the number of ransomware attacks is on the rise across the globe, and these can certainly leave your company vulnerable.

Many businesses still think that ransomware or being a target of hacking will not happen to them for a number of reasons. I can assure you that assumption is just wrong. Cyber Security is a threat to all businesses. With over 800 average complaints a day the annual cost to victims in 2016 was $1.33 Billion. Discover why hackers are really interested in your business.

In addition, there have been recent USA government changes to DFARS requiring government contracts to secure their business technology before 2018.

When you hire a qualified Managed IT Service Provider for Business IT support, you’ll get access to experts who understand the techniques used by hackers. See our latest scam of the week blog here. Managed IT Service providers that have developed a cybersecurity practice will discuss with you the best ways to protect your business and make your business less attractive to the bad guys. This means you’ll be far more protected from the start. Also, if a security breach should occur, these professionals’ experience will allow them to resolve those issues with minimum impact to your business and in a timely manner.

More Productivity

Running a company is hard work. You need to focus on your customers, the products, and services you offer – not the functionality of your computers, servers, or the security of your network. When you outsource your Business IT support, you and your employees will have more time to focus on the overall customer experience, which will ultimately influence your success.

The more productive your employees, the more revenue you can generate. Of course, the peace of mind that comes with having experienced professionals handling your business IT support needs is also a boost to your confidence and productivity.

A good Managed IT Services company should be meeting with you monthly and quarterly to stay aligned with your business’s needs and goals. These meetings also provide both the business owner and IT company an opportunity to provide and receive valuable feedback on the services being provided. Are you asking yourself this question?  How do I pick an IT support company to support my business?

Disaster Recovery

Disaster can strike at any time and in several ways. For example, your server room could flood, your building could catch fire, or a cyber-attack could take you offline and even destroy your data. Impacts to your business such as these have a tremendous impact on your revenue or whether or not you stay in business. Fortunately, there are many technologies available that will allow you to get back on your feet quickly and not lose revenue. Great Managed IT Service Companies stay up-to-date with these technologies and will make recommendations to safeguard your corporate data. You can rest assured that your data is in good hands, even following a disaster.

Companies of all types and sizes can benefit from engaging with a Managed Service Provider (MSP) in a variety of ways. It saves you money, it provides you with 24-hour access to some of the brightest and most knowledgeable professionals in the industry, and it even frees up more of your time to focus on your customers, which helps to ensure your success.

If you would like to learn more about our FREE no-obligation network & security health check,  Click Here to schedule your technology health check . An experienced business consultant will reach out to learn more about your business.

Editor’s Note: This post was originally published in February 2017 and has been completely revamped and updated for accuracy and comprehensiveness.

June 17, 2025
Meeting IT security compliance standards is crucial for businesses that handle sensitive data, particularly in industries such as healthcare, finance, defense, and e-commerce. Regulatory frameworks such as HIPAA, CMMC, PCI-DSS, and GDPR exist to help ensure businesses protect customer information and maintain robust cybersecurity practices. Unfortunately, many organizations fall short of these requirements, often due to common, avoidable mistakes. These gaps can result in costly fines, data breaches, and reputational damage, which can significantly impact the business's bottom line and customer trust. 1. Failing to Conduct Regular Risk Assessments The Pitfall: Many businesses overlook the importance of conducting routine risk assessments. Without these, it’s challenging to identify vulnerabilities or evaluate whether your current cybersecurity controls meet compliance standards. How to Avoid It: Implement a regular risk assessment schedule. Work with a qualified IT provider to evaluate your systems, identify weaknesses, and document remediation plans. These assessments should be performed at least annually, or whenever significant changes to the system occur. 2. Inadequate Employee Training The Pitfall: Your employees are your first line of defense—and often your most significant vulnerability. A common compliance issue arises when businesses fail to train staff on cybersecurity best practices or on handling sensitive data appropriately. How to Avoid It: Invest in ongoing cybersecurity awareness training. Ensure employees understand how to recognize phishing emails, create strong passwords, and report any suspicious activity. Training should be updated regularly to reflect current threats and compliance requirements. 3. Improper Data Handling and Storage The Pitfall: Storing sensitive data in unsecured locations, failing to encrypt information, or retaining data longer than necessary are significant compliance risks. These practices are often flagged during audits. How to Avoid It: Adopt data classification policies that define how different types of data should be handled; encrypt sensitive data both at rest and in transit. Establish clear data retention policies and ensure that obsolete data is disposed of securely. 4. Lack of Incident Response Planning The Pitfall: When a security incident occurs, time is of the essence. Many businesses lack a documented incident response plan, or their existing plan hasn’t been thoroughly tested. This can lead to delayed responses, increased damage, and regulatory penalties. How to Avoid It: Develop a formal incident response plan that includes roles, responsibilities, communication protocols, and steps for containment and recovery. Run simulated breach scenarios with your IT team to ensure everyone knows how to respond effectively. 5. Using Outdated Software or Systems The Pitfall: Running outdated operating systems, software, or firmware is a common issue that can lead to compliance failures. Unsupported technologies are more vulnerable to exploitation. How to Avoid It: Keep all systems and applications up to date with the latest patches. Use automated tools to track software versions and receive alerts about end-of-life technologies. Schedule regular maintenance windows to apply updates and upgrades. 6. Insufficient Access Controls The Pitfall: Allowing too many employees access to sensitive data—or failing to revoke access when it’s no longer needed—can lead to data breaches and non-compliance. How to Avoid It: Implement role-based access controls and follow the principle of least privilege. This principle means that each user should have the minimum level of access necessary to perform their job. Regularly audit user accounts and permissions to ensure access is current and appropriate. Use multi-factor authentication (MFA) to add an additional layer of protection. 7. Neglecting Third-Party Vendor Risks The Pitfall: Businesses often overlook the fact that their compliance responsibilities extend to third-party vendors. If a vendor mishandles your data, you could still be held accountable. How to Avoid It: Vet third-party vendors carefully. Ensure they meet the same compliance standards as your business and include security requirements in your contracts. Conduct periodic audits or request compliance certifications from your vendors. 8. Failing to Document Policies and Procedures The Pitfall: Even if your security practices are strong, failing to document your compliance policies can result in audit failures. Regulators want to see evidence that you have formal processes in place. How to Avoid It: Create and maintain clear documentation for all compliance-related policies, including data protection, access control, incident response, and employee training. Make these documents easily accessible for audits and regularly review them to ensure updates are current. Conclusion Compliance with IT security standards is not a one-time project—it requires ongoing attention, regular updates, and a proactive approach to maintain effectiveness. By understanding and addressing these common pitfalls, your business can stay ahead of regulatory requirements, strengthen its security posture, and reduce the risk of costly incidents. This ongoing attention is crucial to maintaining your business's security and audit readiness. If you’re unsure whether your business is meeting current IT compliance standards, professional support can help. Contact SDTEK today to schedule a compliance assessment and learn how our IT services can keep your business secure and audit-ready. With our support, you can navigate the complex landscape of IT security compliance with confidence.
April 9, 2025
In today’s digital-first world, cybersecurity isn’t just a luxury—it’s a necessity. Whether you run a small startup or a growing enterprise in Fort Wayne , protecting your business’s data, systems, and clients is essential for long-term success. From ransomware attacks to phishing scams, cyber threats are evolving every day, and the best way to stay ahead of them is by partnering with a reliable IT services provider that understands the unique needs of local businesses. Here’s why investing in professional business IT support is one of the smartest decisions Fort Wayne businesses can make—and how working with SDTEK helps protect your operations, your data, and your reputation.