How to Pick an IT Support Company to Support Your Business

it support

Choosing the right IT services company to fit your business’s needs can be a daunting task. There are several things to consider, including accuracy, partnership, helpfulness, promptness, and more. Whether you run a small business or a very large corporation, you’ll need a company that understands your business goals and works hard to help you achieve them. Here are some questions to ask yourself before making the decision.

Does the Company Have Quick Response Times?

One of the most important things you can ask a business IT support company is how quickly they respond when you experience an issue. If your website crashes or your file server stops functioning, every passing minute is a loss of revenue and a hit to your business’s reputation. You should never have to call or email your IT support provider multiple times to get a response. In fact, the IT support provider you choose should immediately go to work on your issue to get you back up and running with as little downtime as possible. We ask our clients to measure our “Promptness” to keep us honest on how we are delivering our services.

Is their Support Scalable?

Chances are good that you want to see your company grow over time, and with that growth comes the need to expand your IT department. When you choose a managed IT support provider, it’s important to ensure that the services they offer will scale right along with your business. With some companies, you may need to pay additional fees to change the services you receive. It can take some time to put those changes into place. Make sure you take the time to ask about the costs involved and find out well in advance how long it would take to scale their services up or down per your needs.

Do They Offer a Variety of Services?

Not every IT support company offers similar services. Some focus primarily on disaster recovery or phone support, but others will fully manage your IT department. If you are going to outsource your IT department to save money, consider choosing a company that offers you a comprehensive package. For example, things like Virtual CIO consulting, managed security services, and even experience with helping businesses move aspects of their business to the cloud can make your day-to-day operations far more productive. With all of this in mind, choose a company that will allow you to create a customized service plan that fits your budget and your needs.

Are Their Current Clients Satisfied?

One of the best ways to make sure you’re making the good decision is to learn about the prospective IT Support company from their present and past clients. You can do much of this research online, where you’ll find unbiased reviews of the services offered. In addition, great business IT support and services companies will provide you with testimonials and case studies of their success. If a company you’re considering has a less-than-stellar reputation with their clients, you may want to look elsewhere for your IT support.

Do They Offer A Guarantee?

There are not too many business IT services companies that will put their money where their mouth is. The few managed it support companies that have perfected their service delivery are able to guarantee results. These IT support companies have put the time in to hone their internal processes, document their client’s business systems and cloud services, and they do it very well. Consistent service delivery equals consistent results with happy clients. At SDTEK, we offer a 90-Day Unconditional 100% Money Back Guarantee.

Putting your IT needs in the hands of a new company can be challenging, to say the least. By taking the time to fully understand what each company offers in terms of services, response times, scalability, customer satisfaction, and guarantees, you can simplify the decision-making process and put your business IT support in more capable hands. At SDTEK, we utilize an independent 3rd party to survey our clients to grade our service on accuracy, partnership, helpfulness, and promptness. We listen to our clients and are always focused on perfecting our service offerings.

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Editor's Note: This post was originally published in February 2017 and has been completely revamped and updated for accuracy and comprehensiveness.

(14) Comments

  1. I like your tip to find out if the current clients of the business are satisfied. Like you mentioned, looking for testimonials is a great idea. I also recommend searching for reviews across various search engines and websites to form an unbiased opinion. That way you can ensure that the IT support company you choose has the best ratings and will likely leave you satisfied.

  2. Thanks for the information regarding how to select the IT Support company. I am sure this article helps many business that are willing to get the best IT Support.
    Thanks again !

  3. Your advice to choose an IT company that offers a variety of similar services so that they can fully help your IT department is a good idea. This could give you the chance to make sure you can get assistance in various areas. Checking out the company’s official website would probably help you learn more about the services they offer so you can make sure they offer what you’re looking for.

  4. The company I work for really needs to hire IT support, but we don’t know what to look for. That is a good idea to find a company that has a quick response time. We will have to ask them how their response time is, like you mentioned. Thank you for all the tips!

  5. Your advice to get an IT company that can scale with the growth of your business is something that would be very helpful for those who plan to hire some. That should give them a great advantage as having an IT company that can grow with you and knows your systems inside-out is nothing but productive. They will be able to handle all the problems you are experiencing with the knowledge of how you want it handled even before you tell them as they were with you since the beginning.

  6. I like your tip to talk to the service’s current and past clients so that you can be sure that they like them. The business I work at is looking for the perfect IT support company to use for our technical issues. I will be sure to tell my boss that he should be sure to talk to the past and current clients of the business IT support service he is considering to make sure that they like who they are working with.

  7. The company I work for is looking for a new fully managed IT service to help with our computer software. So I like your tip to look at what their past and current clients have to say about them with online reviews. I’ll be sure to tell my manager that he should start his search for a fully managed IT service by first looking at online reviews for the company.

  8. Scott, thanks for your company about how you should look for IT support that has a good business reputation. I also like how you said that they should solve all problems as soon as possible. If a business was looking into hiring IT support, I would think that they would remember your post.

  9. My sister wants to start her own business, and I suggested she hire an IT support community to help her with the technical stuff she wouldn’t understand. Your article had some great tips on choosing an IT support company, and I really liked how you said that a company should be able to grow along with your company. Thanks for the help; I’ll be sure to share this advice with my sister so she can hire an IT company with scalable support.

  10. I like that you mentioned response time. You want to find a company that will get back to you quickly when you have questions. That would probably be my top priority in a security and IT service.

  11. Thank you for your suggestion to see if their current clients are satisfied with their work. My cousin has been looking into hiring someone to help with IT support for her business. I’ll be sure to pass this on to her so that she can look at this statistic before choosing.

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