While an in-house IT helpdesk or support department could be more familiar with the daily happenings of your company, a great third party IT Support provider will close the gap. Besides, an in-house IT person, helpdesk or support team will cost a pretty penny – setting one up – maintaining it – and create additional employer overhead expenses. That’s precisely why so many organizations are turning to managed IT support companies. Here are some of the reasons why many businesses truly need to outsource their technical support.
Better Cost Control and Management
The number one reason why more companies are turning to outsourced IT support is cost control. When you choose to hire an in-house IT person or team, it’s difficult (if not impossible) to foresee the costs involved. You’ll need to make sure these employees receive continued education, and you’ll also need to purchase, upgrade, and maintain a variety of hardware and software. Additionally, adding more employees creates additional overhead expense on the business as a whole increasing employer taxes, health care costs, employee benefits, and risk.
On the other hand, an outsourced IT support company removes all of the additional overhead expense listed above with their services and typically cost a fraction of bringing it all in-house. In addition, you will have access to an entire team of IT Professionals. IT Companies also known as Managed Service Providers (MSPs) have an incentive to maintain certified technicians and encourage their engineers to continually gain more certifications to be competitive. This means you’ll save money and gain access to an entire team of skilled, certified IT professionals.
Unless your company specializes in IT, there’s a very good chance that mistakes will happen – especially at first – that could create risk for your information. What’s more, the incidence of ransomware attacks is on the rise across the globe, and these can certainly leave your company vulnerable. When you hire outsourced IT support, you’ll get access to experts who understand the black hat techniques used by hackers, which means you’ll be far more protected from the start. Also, if a security breach should occur, these professionals’ experience will allow them to resolve those issues with minimum impact to your business and in a timely manner.
Running a company is hard work. You need to focus on your customers, the products and services you offer – not the functionality of your computers, servers, or the security of your network. When you outsource your IT support, you and your employees will have more time to focus on the overall customer experience, which will ultimately influence your success. The more productive your employees, the more revenue you can generate. Of course, the peace of mind that comes with having experienced professionals handling your IT Support needs is also a boost to your confidence and productivity.
Disaster can strike at any time and in several ways. For example, your server room could flood, your building could catch fire, or a cyber-attack could take you offline and even destroy your data. Impacts to your business such as these have a tremendous impact on your revenue or whether or not you stay in business. Fortunately, there are many technologies available that will allow you to get back on your feet quickly and not lose revenue. Great Managed IT Companies stay up-to-date with these technologies, you can rest assured that your data is in good hands, even following a disaster.
Companies of all types and sizes can benefit from outsourced IT support in a variety of ways. It saves you money, it provides you with 24-hour access to some of the brightest and most knowledgeable professionals in the industry, and it even frees up more of your time to focus on your customers, which helps to ensure your success.