Editor's Note: This post was originally published in February 2017 and has been completely revamped and updated for accuracy and comprehensiveness.
While an in-house IT helpdesk or support department could be more familiar with the daily happenings of your company, a great third party Business IT Support provider will close the gap. Besides, an in-house IT person, helpdesk or support team will cost a pretty penny – setting one up – maintaining it – and create additional employer overhead expenses. That’s precisely why so many organizations are turning to managed IT services companies. Here are some of the reasons why many businesses truly need to outsource their technical support.
Talent Pool and Management
The number one reason why more companies are turning to outsourced business IT support is that they gain access to a pool of top talent at an affordable value. When you choose to hire an in-house IT person or build a team, it’s difficult (if not impossible) to foresee what kind of talent you might need in the near future. Additionally, there costs involved to expand the skill sets of your employees. You’ll need to make sure these employees receive continued education, and you’ll also need to purchase, upgrade, and maintain a variety of hardware and software.
All of these factors are not the responsibility of the business when using a managed IT service provider to support your businesses technology. In addition, adding more employees creates additional overhead expense on the business as a whole increasing employer taxes, health care costs, employee benefits, and risk.
On the other hand, an outsourced Business IT support company removes all of the additional overhead expense listed above with their services and typically cost a fraction of bringing it all in-house. As mentioned, you will have access to an entire team of IT Professionals. IT companies also known as Managed Service Providers (MSPs) have an incentive to maintain certified technicians and encourage their engineers to continually gain more certifications to be competitive. This means you’ll save money and gain access to an entire team of skilled, certified IT professionals. Here is our latest blog on 5 reasons you don’t need an in-house IT support person.
Unless your company specializes in Information Technology (IT), there’s a very good chance that mistakes will happen – especially at first – that could create risk for your company’s information and operations. What’s more, the number of ransomware attacks is on the rise across the globe, and these can certainly leave your company vulnerable.
Many businesses still think that ransomware or being a target of hacking will not happen to them for a number of reasons. I can assure you that assumption is just wrong. Cyber Security is a threat to all businesses. With over 800 average complaints a day the annual cost to victims in 2016 was $1.33 Billion. Discovery why hackers are really interested in your business.
In addition, there have been recent USA government changes to DFARS requiring government contracts to secure their business technology before 2018.
When you hire a qualified Managed IT Service Provider for Business IT support, you’ll get access to experts who understand the techniques used by hackers. See our latest scam of the week blog here. Managed IT Service providers that have developed a cyber security practice will discuss with you the best ways to protect your business and make your business less attractive to the bad guys. This means you’ll be far more protected from the start. Also, if a security breach should occur, these professionals’ experience will allow them to resolve those issues with minimum impact to your business and in a timely manner.
Running a company is hard work. You need to focus on your customers, the products, and services you offer – not the functionality of your computers, servers, or the security of your network. When you outsource your Business IT support, you and your employees will have more time to focus on the overall customer experience, which will ultimately influence your success.
The more productive your employees, the more revenue you can generate. Of course, the peace of mind that comes with having experienced professionals handling your business IT support needs is also a boost to your confidence and productivity.
A good Managed IT Services company should be meeting with you monthly and quarterly to stay aligned with your businesses needs and goals. These meetings also provide both the business owner and IT company an opportunity to provide and receive valuable feedback on the services being provided. Are you asking yourself this question? How do I pick an IT support company to support my business?
Disaster can strike at any time and in several ways. For example, your server room could flood, your building could catch fire, or a cyber-attack could take you offline and even destroy your data. Impacts to your business such as these have a tremendous impact on your revenue or whether or not you stay in business. Fortunately, there are many technologies available that will allow you to get back on your feet quickly and not lose revenue. Great Managed IT Service Companies stay up-to-date with these technologies and will make recommendations to safe guard your corporate data. You can rest assured that your data is in good hands, even following a disaster.
Companies of all types and sizes can benefit from outsourced business IT support in a variety of ways. It saves you money, it provides you with 24-hour access to some of the brightest and most knowledgeable professionals in the industry, and it even frees up more of your time to focus on your customers, which helps to ensure your success.