How to Pick an IT Support Company to Support Your Business
Choosing the right IT services company to fit your business’s needs can be a daunting task. There are several things to consider, including accuracy, partnership, helpfulness, promptness, and more. Whether you run a small business or a very large corporation, you’ll need a company that understands your business goals and works hard to help you achieve them. Here are some questions to ask yourself before making the decision.
Does the Company Have Quick Response Times?
One of the most important things you can ask a business IT support company is how quickly they respond when you experience an issue. If your website crashes or your file server stops functioning, every passing minute is a loss of revenue and a hit to your business’s reputation. You should never have to call or email your IT support provider multiple times to get a response. In fact, the IT support provider you choose should immediately go to work on your issue to get you back up and running with as little downtime as possible. We ask our clients to measure our “ Promptness ” to keep us honest on how we are delivering our services.
Is their Support Scalable?
Chances are good that you want to see your company grow over time, and with that growth comes the need to expand your IT department. When you choose a managed IT support provider, it’s important to ensure that the services they offer will scale right along with your business. With some companies, you may need to pay additional fees to change the services you receive. It can take some time to put those changes into place. Make sure you take the time to ask about the costs involved and find out well in advance how long it would take to scale their services up or down per your needs.
Do They Offer a Variety of Services?
Not every IT support company offers similar services. Some focus primarily on disaster recovery or phone support, but others will fully manage your IT department. If you are going to outsource your IT department to save money, consider choosing a company that offers you a comprehensive package. For example, things like Virtual CIO consulting, managed security services, and even experience with helping businesses move aspects of their business to the cloud can make your day-to-day operations far more productive. With all of this in mind, choose a company that will allow you to create a customized service plan that fits your budget and your needs.
Are Their Current Clients Satisfied?
One of the best ways to make sure you’re making the good decision is to learn about the prospective IT Support company from their present and past clients. You can do much of this research online, where you’ll find unbiased reviews of the services offered. In addition, great business IT support and services companies will provide you with testimonials and case studies of their success. If a company you’re considering has a less-than-stellar reputation with their clients, you may want to look elsewhere for your IT support.
Do They Offer A Guarantee?
There are not too many business IT services companies that will put their money where their mouth is. The few managed it support companies that have perfected their service delivery are able to guarantee results. These IT support companies have put the time in to hone their internal processes, document their client’s business systems and cloud services, and they do it very well. Consistent service delivery equals consistent results with happy clients. At SDTEK, we offer a 90-Day Unconditional 100% Money Back Guarantee.
Putting your IT needs in the hands of a new company can be challenging, to say the least. By taking the time to fully understand what each company offers in terms of services, response times, scalability, customer satisfaction, and guarantees, you can simplify the decision-making process and put your business IT support in more capable hands. At SDTEK, we utilize an independent 3rd party to survey our clients to grade our service on accuracy, partnership, helpfulness, and promptness. We listen to our clients and are always focused on perfecting our service offerings.
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Editor's Note: This post was originally published in February 2017 and has been completely revamped and updated for accuracy and comprehensiveness.
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